Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1140 | 2/1/2021 10:23:29 AM | 8/21/2021 7:55:53 AM | interims charged for water | <span style="background-color: rgb(255, 255, 255);">readings updated</span> | 27 | 3 | 1209 | 14 | 2 | 23 | 1 | 47 | 301 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T10:20:25.060Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T10:21:11.353Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:26:25.010Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-02-02T10:25:36.466Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:55:10.607Z"}] | 1 | 47 | 8/21/2021 7:55:53 AM | 14 | 12 | ||||||||||||||||||||||
| 1155 | 2/1/2021 10:14:08 AM | 3/28/2022 7:25:06 AM | leak credit | Journal done | 27 | 3 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-02-01T10:11:00.167Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-02-02T06:24:18.436Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-02-02T08:24:39.380Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-02-02T10:25:15.212Z"}] | 1 | 96 | 3/28/2022 7:25:06 AM | 17 | 14 | ||||||||||||||||||||||||
| 1154 | 2/1/2021 10:14:05 AM | 2/1/2021 10:14:08 AM | 2 | 1213 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-01T10:14:07.743Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 1152 | 2/1/2021 10:05:09 AM | 2/25/2022 9:01:52 AM | water query 6 month | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 29 | 2 | 23 | 1 | 67 | 219 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-01T10:05:12.173Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:45:56.566Z"}] | 9 | 123 | 14 | 2/25/2022 9:01:52 AM | 29 | 14 | ||||||||||||||||||||||
| 1149 | 2/1/2021 9:39:31 AM | 3/30/2022 12:57:30 PM | water query 6 month policy | water query<br/><b>Journal Amount</b>: [-R5466.58] | 27 | 3 | 1212 | 11 | 2 | 23 | 1 | 67 | 300 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-01T09:39:34.608Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-02-02T10:24:03.443Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-10T08:25:17.893Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-14T14:52:07.240Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-30T12:50:11.104Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-30T12:53:48.380Z"}] | 1 | 67 | 3/30/2022 12:57:30 PM | 126921 | 11 | 201 | |||||||||||||||||||||
| 1145 | 2/1/2021 8:43:04 AM | 3/28/2022 7:08:29 AM | 100% leak credit adjustment done | 100% leak credit adjustment done <br/><b>Journal Number</b>: [200953] | 27 | 3 | 1211 | 6 | 2 | 23 | 1 | 69 | 217 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-02-01T08:39:55.817Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-14T10:09:31.687Z"}] | 1 | 96 | 6 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||
| 1142 | 2/1/2021 7:18:39 AM | 2/23/2022 10:10:10 AM | 2 | 1210 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-01T07:18:41.851Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:28:05.683Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-22T08:28:03.904Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-23T10:10:11.407Z"}] | 3 | |||||||||||||||||||||||||||||||||||
| 1140 | 2/1/2021 7:03:27 AM | 2/24/2022 10:44:24 AM | 30 Days Debt | mistake qiery | 4 | 5 | 1209 | 28 | 23 | 87 | 90 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-02-01T07:03:29.660Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T10:18:03.088Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T10:19:03.298Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T10:19:21.245Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T10:19:40.519Z"}] | 87 | 90 | 2/24/2022 10:44:24 AM | 28 | 28 | ||||||||||||||||||||||||
| 1139 | 2/1/2021 6:56:08 AM | 4/12/2022 9:42:39 AM | water query 6 month policy | water query<br><b>Journal Number</b>: [479279]<div><br></div><div><b>RESPONSE QRC</b>: Leak CR, Journal {421634} Authorized.</div> | 27 | 3 | 1208 | 132 | 2 | 23 | 1 | 67 | 296 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-02-01T06:53:00.382Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:25:51.522Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-10-05T10:30:16.891Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:54:43.581Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T13:15:41.110Z"}] | 1 | 101 | 230 | 4/12/2022 9:42:39 AM | 230 | 230 | |||||||||||||||||||||
| 1138 | 2/1/2021 6:51:26 AM | 7/4/2022 6:25:28 AM | water query | Consumer submitted a plumbers letter | 30 | 3 | 1207 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-02-01T06:48:18.394Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:25:11.883Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:51:19.930Z"}] | 1 | 96 | 20 | 20 | |||||||||||||||||||||||||
| 1137 | 2/1/2021 6:46:15 AM | 3/28/2022 6:33:19 AM | water query 6 month policy | water query | 4 | 3 | 1206 | 3 | 3 | 23 | 1 | 67 | 2224 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-02-01T06:43:06.905Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:24:45.756Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-20T11:15:19.463Z"}] | 1 | 67 | 3/28/2022 6:33:19 AM | 3 | 3 | ||||||||||||||||||||||
| 1136 | 2/1/2021 6:42:45 AM | 1/22/2022 4:47:38 PM | water query | water query<div>Journal Done</div> | 27 | 3 | 1205 | 55 | 3 | 23 | 1 | 67 | 292 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-02-01T06:39:37.153Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:24:19.483Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:09:44.872Z"}] | 1 | 101 | 17 | 1/22/2022 4:47:38 PM | 56 | 17 | |||||||||||||||||||||
| 1135 | 2/1/2021 6:35:52 AM | 4/22/2022 8:32:58 AM | water query 6 month policy | water query<br/><b>Journal Number</b>: [769721]<br/><b>Journal Amount</b>: [96018.23] | 27 | 3 | 1204 | 132 | 2 | 23 | 1 | 67 | 290 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-02-01T06:32:43.932Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:23:49.148Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:11:58.224Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:50:51.434Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:39:32.548Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T10:33:12.329Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-15T11:39:38.653Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-19T13:44:25.693Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-03-01T07:56:17.856Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-22T08:32:56.366Z"}] | 1 | 101 | 2 | 4/22/2022 8:32:58 AM | 230 | 2 | |||||||||||||||||||||
| 1134 | 2/1/2021 6:23:20 AM | 1/22/2022 4:47:38 PM | High consumption | <div><br></div><div>Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. </div> | 4 | 3 | 1203 | 55 | 2 | 23 | 1 | 67 | 288 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-02-01T06:20:12.448Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:23:20.171Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:49:56.306Z"}] | 9 | 123 | 20 | 1/22/2022 4:47:38 PM | 56 | 20 | |||||||||||||||||||||
| 1133 | 2/1/2021 6:18:22 AM | 2/19/2022 9:44:06 AM | High consumption 6 month policy | water query<div><br></div><div>ACCOUNT DOES NOT QUALIFY FOR SIX MONTHS ADJUSTMENT</div> | 27 | 3 | 1202 | 55 | 3 | 23 | 1 | 67 | 286 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-02-01T06:15:13.840Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:22:54.395Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T07:16:40.905Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T11:47:50.435Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:49:17.406Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-19T09:39:09.272Z"}] | 1 | 101 | 15 | 2/19/2022 9:44:06 AM | 124244 | 56 | 15 | ||||||||||||||||||||
| 1131 | 2/1/2021 6:09:11 AM | 1/22/2022 4:47:38 PM | over read done | water query 6 month policy | 27 | 3 | 1201 | 55 | 3 | 23 | 1 | 67 | 284 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-02-01T06:06:02.960Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:22:30.780Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:24:35.834Z"}] | 1 | 111 | 11 | 1/22/2022 4:47:38 PM | 56 | 11 | |||||||||||||||||||||
| 1130 | 2/1/2021 6:01:41 AM | 1/22/2022 4:47:38 PM | Late termination | Late termination ,done | 27 | 3 | 1200 | 55 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-02-01T05:58:33.510Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:20:58.473Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T08:00:11.980Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-12T07:45:02.170Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-12T07:45:44.223Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:22:20.515Z"}] | 6 | 107 | 1/22/2022 4:47:38 PM | 56 | 172 | |||||||||||||||||||||||
| 1129 | 2/1/2021 5:51:40 AM | 1/22/2022 4:47:38 PM | REMOVE FROM ACCOUNT 10345008/ADDED ON THIS ACCOUNT | REMOVE FROM 10345008 ADDED ON 10422937<div><br></div><div><b><u>QRC Response: </u></b></div><table border="0" cellpadding="0" cellspacing="0" width="319" style="border-collapse: collapse;width:239pt"><tbody><tr height="40" style="height:30.0pt"> <td height="40" class="xl64" width="319" style="height:30.0pt;width:239pt">No Refuse collection in cove rock, account adjusted in 202012</td></tr></tbody></table> | 27 | 3 | 1199 | 55 | 2 | 23 | 4 | 58 | 282 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-02-01T05:48:31.949Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:20:16.145Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T07:47:19.217Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:09:59.294Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:10:59.176Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-08T08:19:49.954Z"}] | 4 | 58 | 1/22/2022 4:47:38 PM | 56 | 4 | ||||||||||||||||||||||
| 1128 | 1/30/2021 12:04:06 PM | 1/22/2022 4:47:38 PM | incorrect reading | readings up-to-date | 27 | 3 | 1198 | 55 | 2 | 23 | 1 | 44 | 280 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-01-30T12:00:59.030Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:19:32.578Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:19:37.644Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:19:52.422Z"}] | 1 | 44 | 1/22/2022 4:47:38 PM | 56 | 12 | ||||||||||||||||||||||
| 1127 | 1/30/2021 11:59:32 AM | 3/28/2022 6:35:04 AM | water query 6 month policy | water query<br/><b>Journal Number</b>: [440370]<br/><b>Journal Amount</b>: [-R2048.31] | 27 | 3 | 1197 | 5 | 2 | 23 | 1 | 67 | 277 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-01-30T11:56:25.326Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:18:55.990Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:18:47.409Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-23T10:35:14.448Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:38:10.112Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:39:55.241Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:42:24.696Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-23T10:56:10.373Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:48:54.092Z"}] | 1 | 101 | 3 | 3/28/2022 6:35:04 AM | 5 | 3 |