Details
Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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1140
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LatestTicket
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CreatedAt
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2/1/2021 10:23:29 AM
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UpdatedAt
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8/21/2021 7:55:53 AM
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Subject
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interims charged for water
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Description
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<span style="background-color: rgb(255, 255, 255);">readings updated</span>
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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1209
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OpenedBy
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AssignedTo
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14
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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47
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Escalation
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EscalationCron
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301
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History
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[{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T10:20:25.060Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T10:21:11.353Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:26:25.010Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-02-02T10:25:36.466Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:55:10.607Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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47
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CreatedBy1
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UpdatedBy1
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ResolvedAt
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8/21/2021 7:55:53 AM
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Thread
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ResolvedBy
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14
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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12