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Customer Submission
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Used when a customer submits a query for query types that don't specifically set their own disposition during customer submission.
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5/25/2022 2:08:39 PM
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5/25/2022 2:08:39 PM
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customer-submission
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Work in Progress
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Save as draft and put the query in a pending state
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mdi-book-plus-multiple-outline
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positive
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6/23/2020 4:16:42 AM
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5/27/2022 1:15:22 PM
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save$
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2
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work-in-progress
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Journal Corrections
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mdi-file-document-edit-outline
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primary
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5/26/2020 4:43:48 AM
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5/27/2022 2:12:36 PM
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save$
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2
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23
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journal-corrections
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Query Resolved
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mdi-close
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primary
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5/26/2020 4:43:48 AM
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5/27/2022 2:11:47 PM
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save$
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2
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23
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query-resolved
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High Value Journal
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mdi-cash-100
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primary
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5/26/2020 4:43:48 AM
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5/27/2022 1:37:13 PM
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save$
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2
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23
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high-value-journal
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Journal Approved
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mdi-check
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primary
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5/26/2020 4:43:48 AM
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5/27/2022 1:19:59 PM
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showJournalAmountDialog$,save$
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2
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23
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journal-approved
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Journal Processed
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mdi-check
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primary
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5/26/2020 4:43:48 AM
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5/27/2022 2:21:56 PM
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showJournalNumberDialog$,save$
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2
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23
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journal-processed
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Departmental Referral
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Refer this query to another department... schedules a 7 days reminder.
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mdi-forwardburger
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deep-orange
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5/26/2020 4:43:48 AM
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5/27/2022 2:23:50 PM
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showDeptReferralDialog$,save$
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2
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departmental-referral
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To Contact Consumer
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Schedules a callback on a specific time/date...
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mdi-card-account-phone-outline
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primary
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5/26/2020 4:43:47 AM
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5/27/2022 2:15:43 PM
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save$
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2
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23
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to-contact-consumer
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Monitor Consumption
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Schedules a 30 days followup 3 times
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mdi-calendar
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primary
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5/26/2020 4:43:47 AM
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5/27/2022 1:18:40 PM
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showMonitorReasonDialog$,save$
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2
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23
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monitor-consumption
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Payment Arrangement Promised
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Callee promised an arrangment for payment... schedules a day to check for promise...
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mdi-calendar
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primary
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5/26/2020 4:43:47 AM
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5/27/2022 1:13:50 PM
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save$
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2
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payment-arrangement-promised
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Paid
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Callee claims to have paid... schedule a check in 2 days...
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mdi-calendar
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primary
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5/26/2020 4:43:47 AM
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5/27/2022 1:12:38 PM
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save$
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2
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paid
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Promise to Pay
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Callee promised to pay... schedules a followup...
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mdi-calendar
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primary
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5/26/2020 4:43:47 AM
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5/27/2022 1:10:51 PM
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save$
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2
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promise-to-pay
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Wrong #
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The number on file is wrong... closes query.
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mdi-phone-off-outline
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primary
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5/26/2020 4:43:47 AM
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5/27/2022 1:03:27 PM
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save$
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2
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wrong
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On Voicemail
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Was put on voicemail... schedules a callback...
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mdi-calendar
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primary
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5/26/2020 4:43:47 AM
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5/27/2022 1:02:46 PM
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showPickCallAgainDateTimeDialog$,save$
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2
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on-voicemail
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No Answer
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Callee did not answer call... schedules a callback...
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mdi-calendar
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primary
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5/26/2020 4:43:47 AM
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5/27/2022 1:00:05 PM
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showPickCallAgainDateTimeDialog$,save$
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2
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no-answer
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Reversed Reconnection Fee
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Request a reconnection fee reversal... close query.
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mdi-cash-refund
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primary
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5/26/2020 4:43:47 AM
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5/27/2022 12:57:18 PM
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save$
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2
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reversed-reconnection-fee
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Reconnection Issued
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You issued a reconnection, a call will be offered ASAP... close query.
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mdi-close
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primary
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5/26/2020 4:43:47 AM
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5/27/2022 12:48:27 PM
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showReconnectionDialog$,save$
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2
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reconnection-issued
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Unblocked Meter
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You unblocked a meter... choose a reason and close query.
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mdi-progress-wrench
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positive
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5/26/2020 4:43:47 AM
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5/27/2022 12:46:46 PM
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showUnblockedMeterDialog$,save$
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2
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unblocked-meter
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Refund
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Send a refund request... and close query
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mdi-cash-refund
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primary
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5/26/2020 4:43:47 AM
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5/27/2022 12:45:51 PM
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showRefundTypeDialog$,save$
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2
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refund
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