Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
49240 6/3/2023 9:54:23 AM 6/3/2023 9:54:23 AM Water query Water query, plumbers report submitted 30 3 33629 140 3 1 96 238
1171221 49239 6/3/2023 9:14:15 AM 6/3/2023 9:14:36 AM IVR call: meter-reading Received call for meter-reading for account 10420047 Meter reading: [462] Meter type: [water] 10 2 7528 81
49238 6/3/2023 9:11:26 AM 6/3/2023 9:11:29 AM water query Affidavit submitted, water query, leaked pipes 30 3 33627 140 3 1 96 238
1171194 49236 6/3/2023 8:12:54 AM 6/3/2023 8:13:11 AM IVR call: statement Received call for statement for account 10190173 sent message: 43504 8 2 4212 79
1171115 49235 6/3/2023 7:12:32 AM 6/3/2023 7:12:33 AM IVR call: balance Received call for balance for account 10012081 undefined 7 2 4655 78
1171110 49234 6/3/2023 7:10:22 AM 6/3/2023 7:10:24 AM IVR call: balance Received call for balance for account 10012081 undefined 7 2 4655 78
1171102 49233 6/3/2023 7:06:35 AM 6/3/2023 7:06:36 AM IVR call: balance Received call for balance for account 10036502 undefined 7 2 4571 78
1171100 49232 6/3/2023 7:03:56 AM 6/3/2023 7:04:16 AM IVR call: statement Received call for statement for account 10429434 sent message: 43503 8 2 11810 79
1171077 49231 6/3/2023 6:51:06 AM 6/3/2023 6:51:08 AM IVR call: balance Received call for balance for account 10429434 undefined 7 2 11810 78
1171031 49230 6/3/2023 5:39:39 AM 6/3/2023 5:39:40 AM IVR call: balance Received call for balance for account 10047131 undefined 7 2 17491 78
1171028 49229 6/3/2023 4:49:26 AM 6/3/2023 4:49:27 AM IVR call: balance Received call for balance for account 10038552 undefined 7 2 15390 78
1171021 49228 6/3/2023 12:31:47 AM 6/3/2023 12:31:48 AM IVR call: balance Received call for balance for account 10418637 undefined 7 2 10355 78
49227 6/2/2023 10:36:02 PM 6/2/2023 10:36:04 PM Reading of water meters In spite of recent problem with water meter not read, statements with “interim” readings are still received. Why is readings not conveyed digitally via the meter/ readings not done regularly? 23 3 33624 17 2 23 1 111 3456
49227 6/2/2023 10:35:57 PM 6/2/2023 10:36:00 PM Reading of water meters In spite of recent problem with water meter not read, statements with “interim” readings are still received. Why is readings not conveyed digitally via the meter/ readings not done regularly? 23 3 33624 17 2 23 1 111 3456
1171017 49226 6/2/2023 7:25:02 PM 6/2/2023 7:25:03 PM IVR call: balance Received call for balance for account 10411539 undefined 7 2 16331 78
1171001 49225 6/2/2023 6:21:40 PM 6/2/2023 6:21:41 PM IVR call: balance Received call for balance for account 10285180 undefined 7 2 6914 78
1170998 49224 6/2/2023 6:20:41 PM 6/2/2023 6:20:42 PM IVR call: balance Received call for balance for account 10371099 undefined 7 2 6913 78
1170997 49223 6/2/2023 6:19:31 PM 6/2/2023 6:19:32 PM IVR call: balance Received call for balance for account 10152663 undefined 7 2 6912 78
1170995 49222 6/2/2023 6:18:29 PM 6/2/2023 6:18:30 PM IVR call: balance Received call for balance for account 10036353 undefined 7 2 6909 78
1170954 49220 6/2/2023 5:12:46 PM 6/2/2023 5:12:47 PM IVR call: balance Received call for balance for account 10266160 undefined 7 2 821 78