Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

1127

LatestTicket

CreatedAt

1/30/2021 11:59:32 AM

UpdatedAt

3/28/2022 6:35:04 AM

Subject

water query 6 month policy

Description

water query<br/><b>Journal Number</b>: [440370]<br/><b>Journal Amount</b>: [-R2048.31]

Priority

Disposition

27

ConversationType

3

Parent

Account

1197

OpenedBy

AssignedTo

5

Region

2

Department

23

QueryType

1

SubQueryType

67

Escalation

EscalationCron

277

History

[{"op":"R","uid":"13","un":"unathig","dt":"2021-01-30T11:56:25.326Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:18:55.990Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:18:47.409Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-23T10:35:14.448Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:38:10.112Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:39:55.241Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:42:24.696Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-23T10:56:10.373Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:48:54.092Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

3

ResolvedAt

3/28/2022 6:35:04 AM

Thread

ResolvedBy

5

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

3