Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
1139
-
LatestTicket
-
-
CreatedAt
-
2/1/2021 6:56:08 AM
-
UpdatedAt
-
4/12/2022 9:42:39 AM
-
Subject
-
water query 6 month policy
-
Description
-
water query<br><b>Journal Number</b>: [479279]<div><br></div><div><b>RESPONSE QRC</b>: Leak CR, Journal {421634} Authorized.</div>
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
1208
-
OpenedBy
-
-
AssignedTo
-
132
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
296
-
History
-
[{"op":"R","uid":"13","un":"unathig","dt":"2021-02-01T06:53:00.382Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:25:51.522Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-10-05T10:30:16.891Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:54:43.581Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T13:15:41.110Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
-
230
-
ResolvedAt
-
4/12/2022 9:42:39 AM
-
Thread
-
-
ResolvedBy
-
230
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
230