Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4256 | 5/19/2021 10:47:24 AM | 11/5/2022 9:14:21 AM | WATER QUERY 6 MONTH POLICY PERIOD OF 2019/09 | WATER QUERY 6MONTH POLICY PERIOD OF 2019/09<div><br></div><div>QRC RESPONSE</div><div>Account does not qualify for 6 months policy, <br></div><div>Debt relates to Indigent Subsidy that was cancelled and subsidy reversed in Aug 2020.</div><div>Consumer to consult further with Debtors Control and/ or Indigent section</div><div><br></div> | 27 | 3 | 3612 | 12 | 4 | 23 | 1 | 95 | 2179 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T10:51:04.983Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T10:52:58.743Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-29T07:10:57.479Z"}] | 1 | 95 | 11/5/2022 9:14:21 AM | 3 | 3 | ||||||||||||||||||||||
| 4255 | 5/19/2021 10:30:28 AM | 2/13/2022 8:36:21 AM | HIGH WATER CONSUMPTION. | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 3611 | 14 | 2 | 23 | 1 | 67 | 2177 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T10:34:09.126Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T08:33:53.285Z"}] | 1 | 111 | 214 | 2/13/2022 8:36:21 AM | 14 | 214 | |||||||||||||||||||||
| 4254 | 5/19/2021 10:19:36 AM | 5/19/2022 7:53:10 AM | WATER QUERY AND SUBMIT PLUMBERS LETTER | No leak detected on the specified date, leak found in 2015/2016, consumer needs to submit a leak letter for that period. | 27 | 3 | 3610 | 18 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T10:23:17.968Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T10:29:32.166Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-27T06:36:36.964Z"}] | 1 | 96 | 17 | 5/19/2022 7:53:10 AM | 124704 | 18 | 17 | |||||||||||||||||||||
| 4253 | 5/19/2021 10:12:52 AM | 11/9/2022 8:28:53 AM | WATER METER CHANGE | CONSUMER STATES THAT WATER METER NO 160727552 WAS REMOVED AND REPLACED,THE NEW METER NUMBER SN202033089. KINDLY REPLACE AND REMOVE.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Waterworks and Macrocomm systems reflect the same meter number as #160727552 linked with address: 10C Salisbury Rd.</div><div>Consumer to upload a clear picture of the meter for further investigation if the meter numbers on site are incorrect as meter is linked as per technical reports</div> | 27 | 3 | 3609 | 12 | 2 | 23 | 1 | 66 | 2175 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T10:16:34.180Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-27T07:55:20.136Z"}] | 1 | 66 | 11/9/2022 8:28:52 AM | 3 | 3 | ||||||||||||||||||||||
| 4249 | 5/19/2021 9:34:46 AM | 2/19/2023 10:48:43 AM | WATER QUERY - 6 MONTH POLICY | CONSUMER QUERYING HIGH CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div>six months policy due and an installation of a new meter</div><div><br></div><div>QRC RESPONSE: Query closed</div><div>Query comments does not stipulate dates of dispute.</div><div>Query closed and resolved under ref #80680 with a 06 month policy adjustment</div> | 27 | 3 | 3605 | 12 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T09:38:27.831Z"}] | 1 | 95 | 2/19/2023 10:48:42 AM | 3 | 3 | |||||||||||||||||||||||
| 4252 | 5/19/2021 9:34:44 AM | 11/5/2022 9:58:30 AM | water query | the consumer has high water consumption and the current reading 489<div><br></div><div>QRC RESPONSE: Query Closed</div><div>June 2022 write off cleared debt</div> | 27 | 3 | 3608 | 12 | 4 | 23 | 1 | 100 | 2174 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-05-19T09:38:25.850Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-22T07:41:12.242Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-27T07:22:08.606Z"}] | 1 | 100 | 11/5/2022 9:58:29 AM | 138963 | 3 | 3 | |||||||||||||||||||||
| 4251 | 5/19/2021 9:26:30 AM | 1/11/2023 10:57:09 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>A new water meter needs to be installed.<br></div><div><br></div><div>QRC RESPONSE:</div><div>Referred to Waterworks Department to inspect meter .</div><div>Email sent to meter reading for check readings on 11/01/2023</div> | 30 | 3 | 3607 | 5 | 2 | 23 | 1 | 67 | 2173 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T09:30:11.194Z"}] | 1 | 67 | 12 | ||||||||||||||||||||||||
| 4250 | 5/19/2021 9:13:07 AM | 11/20/2022 5:57:40 AM | LOG QUERY | INCORRECT READINGS FOR 24/10/20 ACCOUNT<div><br></div><div><b>response from QRC</b>: SENT FOR CHECK READING TO CONFIRM IF WATER READINGS ARE IN LINE.</div><div><br></div><div>QRC RESPONSE 2: Query Closed</div><div>Previous owner account was closed with final reading: 2956 dated 12/08/2020 and transferred to the new owner account.</div><div>Readings on the new account since then follows on. Consumption based on readings indicates high usage, which is a possibility the new owner/ occupant may have done repairs.</div><div>All readings are in line and follows on as per current readings provided in the pic dated 11.07.2022</div><div>Alternately request billing to re-assess the closing and opening readings on both accounts in line with the registration date.</div> | 27 | 3 | 3606 | 5 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-05-19T09:16:48.277Z"}] | 77 | 44 | 11/20/2022 5:57:39 AM | 134941 | 3 | 3 | ||||||||||||||||||||||
| 4248 | 5/19/2021 8:46:41 AM | 4/12/2022 9:39:10 AM | 6 MONTH POLICY 2019.12 | WA 6 MONTH POLICY 2019.12<br><b>Journal Number</b>: 551504<br/><b>Journal Amount</b>: [-R956.77] | 27 | 3 | 3604 | 4 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-19T08:50:32.871Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-19T08:51:14.400Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-19T08:55:21.196Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-19T08:55:26.261Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-20T10:47:03.445Z"}] | 1 | 95 | 4/12/2022 9:39:10 AM | 4 | 3 | |||||||||||||||||||||||
| 4248 | 5/19/2021 8:44:41 AM | 10/30/2022 9:31:13 AM | PLUMBERS LETTER - WATER LEAK REPAIRED | CONSUMER SUBMITTED PLUMBERS LETTER. KINDLY INVESTIGATE AND RESOLVE<div><br></div><div>Query closed on acc: 10357817 as account details does not match query details.</div><div><br></div> | 27 | 3 | 3603 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T08:48:22.235Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-19T09:05:00.894Z"}] | 1 | 96 | 10/30/2022 9:31:13 AM | 3 | 3 | |||||||||||||||||||||||
| 4247 | 5/19/2021 8:32:42 AM | 11/5/2022 8:45:37 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div>Account does not qualify for 6 months policy but possible leak might be there, consumer needs to submit a plumbers letter<br></div><div><br></div><div>QRC RESPONSE: Query Closed </div><div>Account closed and no payments since 2018</div> | 27 | 3 | 3602 | 12 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T08:36:23.908Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T08:39:53.573Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T08:40:30.586Z"}] | 1 | 95 | 11/5/2022 8:45:37 AM | 3 | 3 | |||||||||||||||||||||||
| 4245 | 5/19/2021 8:16:02 AM | 5/19/2021 8:17:20 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 3 | 3601 | 2 | 23 | 1 | 67 | 2171 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T08:19:43.564Z"}] | 1 | 67 | 14 | ||||||||||||||||||||||||||
| 4246 | 5/19/2021 8:14:17 AM | 5/19/2021 8:14:19 AM | 2 | [{"op":"R","uid":"178","un":"makhiz","dt":"2021-05-19T08:17:58.505Z"}] | 178 | ||||||||||||||||||||||||||||||||||||
| 4243 | 5/19/2021 8:12:19 AM | 2/26/2023 8:02:04 AM | WATER QUERY | WATER QUERY<div><b><u>QRC RESPONSE: </u></b>THERE ARE NO SERVICES CHARGING ON THE ACCOUNT</div> | 27 | 3 | 3600 | 5 | 2 | 23 | 1 | 67 | 2170 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T08:16:07.960Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T08:18:34.775Z"}] | 1 | 67 | 2/26/2023 8:02:03 AM | 6 | 6 | ||||||||||||||||||||||
| 4242 | 5/19/2021 8:03:59 AM | 10/29/2022 7:33:58 AM | High water consumption | Kindly investigate high water charges raised on this account.<div><br></div><div>QRC RESPONSE: Query Closed</div><div> To log a new query and provide more information on the actual query: ie,</div><div>• Which date is under dispute?</div><div>• Does the query relate to any leaks? If yes, upload signed copy of plumbers letter stating what was repaired with date of repairs.</div><div><br></div> | 27 | 3 | 3599 | 12 | 2 | 23 | 1 | 67 | 2168 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T08:07:40.640Z"}] | 1 | 67 | 10/29/2022 7:33:57 AM | 3 | 3 | ||||||||||||||||||||||
| 4241 | 5/19/2021 7:52:30 AM | 11/13/2022 9:08:07 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><b>Note from QRC </b>:Plumbers letter received no leak detected.</div><div><br></div><div>QRC RESPONSE: Query resolved 2022/04 with a credit adjustment and account has since been closed</div> | 27 | 3 | 3598 | 5 | 2 | 23 | 1 | 67 | 2167 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T07:56:12.041Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-20T13:23:28.169Z"}] | 1 | 67 | 11/13/2022 9:08:00 AM | 3 | 3 | ||||||||||||||||||||||
| 4240 | 5/19/2021 7:47:59 AM | 4/29/2022 12:17:54 PM | High water consumption | Kindly investigate high water charges raised on this account. <div>Account investigated and leak was fixed on the 01/07/2021, it needs monitoring for the next 3 months for consumptions to calculate average.</div><br><b>Monitoring Reason</b>: [monitor consumption]<div><br></div><div>Duplicate query closed. Updated on ref #2633</div><br/><b>Journal Amount</b>: [7154.30] | 27 | 3 | 15 | 2 | 23 | 1 | 67 | 2166 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T07:51:40.013Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-08T09:30:21.152Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-16T12:54:15.691Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-16T12:55:07.423Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-11T13:21:13.170Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-03-01T11:18:23.541Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2022-04-29T12:17:55.234Z"}] | 1 | 96 | 2 | 4/29/2022 12:17:54 PM | 15 | 2 | ||||||||||||||||||||||
| 4240 | 5/19/2021 7:19:34 AM | 5/19/2021 7:19:38 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T07:23:16.971Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 4238 | 5/18/2021 1:58:28 PM | 7/22/2022 1:02:50 PM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>Journal done for leak crredit</div><br/><b>Journal Amount</b>: [185772.24] | 27 | 3 | 3592 | 132 | 2 | 23 | 1 | 67 | 2165 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-18T13:58:08.439Z"}] | 1 | 67 | 7/22/2022 1:02:44 PM | 2 | 2 | ||||||||||||||||||||||
| 4238 | 5/18/2021 1:56:50 PM | 5/18/2021 1:57:00 PM | 2 | 3592 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-18T13:56:32.194Z"}] | 73 |