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4240
LatestTicket
CreatedAt
5/19/2021 7:47:59 AM
UpdatedAt
4/29/2022 12:17:54 PM
Subject
High water consumption
Description
Kindly investigate high water charges raised on this account.&nbsp;<div>Account investigated and leak was fixed on the 01/07/2021, it needs monitoring for the next 3 months for consumptions to calculate average.</div><br><b>Monitoring Reason</b>: [monitor consumption]<div><br></div><div>Duplicate query closed. Updated on ref #2633</div><br/><b>Journal Amount</b>: [7154.30]
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27
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3
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Account
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15
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2
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23
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1
SubQueryType
67
Escalation
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2166
History
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UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
2
ResolvedAt
4/29/2022 12:17:54 PM
Thread
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15
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HasIvrcall
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2