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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
4250
LatestTicket
CreatedAt
5/19/2021 9:13:07 AM
UpdatedAt
11/20/2022 5:57:40 AM
Subject
LOG QUERY
Description
INCORRECT READINGS FOR 24/10/20 ACCOUNT<div><br></div><div><b>response from QRC</b>: SENT FOR CHECK READING TO CONFIRM IF&nbsp; WATER READINGS ARE IN LINE.</div><div><br></div><div>QRC RESPONSE 2: Query Closed</div><div>Previous owner account was closed with final reading: 2956 dated 12/08/2020 and transferred to the new owner account.</div><div>Readings on the new account since then follows on. Consumption based on readings indicates high usage, which is a possibility the new owner/ occupant may have done repairs.</div><div>All readings are in line and follows on as per current readings provided in the pic dated 11.07.2022</div><div>Alternately request billing to re-assess the closing and opening readings on both accounts in line with the registration date.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3606
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
77
SubQueryType
44
Escalation
EscalationCron
History
[{"op":"R","uid":"39","un":"tembekas","dt":"2021-05-19T09:16:48.277Z"}]
CreatedBy
UpdatedBy
Category
77
Subcategory
44
CreatedBy1
UpdatedBy1
ResolvedAt
11/20/2022 5:57:39 AM
Thread
134941
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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