Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
4247
LatestTicket
CreatedAt
5/19/2021 8:32:42 AM
UpdatedAt
11/5/2022 8:45:37 AM
Subject
WATER QUERY SIX MONTHS POLICY
Description
WATER QUERY SIX MONTHS POLICY<div>Account does not qualify for 6 months policy but possible leak might be there, consumer needs to submit a plumbers letter<br></div><div><br></div><div>QRC RESPONSE: Query Closed </div><div>Account closed and no payments since 2018</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3602
OpenedBy
AssignedTo
12
Region
4
Department
23
QueryType
1
SubQueryType
95
Escalation
EscalationCron
History
[{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T08:36:23.908Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T08:39:53.573Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T08:40:30.586Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
95
CreatedBy1
UpdatedBy1
ResolvedAt
11/5/2022 8:45:37 AM
Thread
ResolvedBy
3
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
3