Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
4254
-
LatestTicket
-
-
CreatedAt
-
5/19/2021 10:19:36 AM
-
UpdatedAt
-
5/19/2022 7:53:10 AM
-
Subject
-
WATER QUERY AND SUBMIT PLUMBERS LETTER
-
Description
-
No leak detected on the specified date, leak found in 2015/2016, consumer needs to submit a leak letter for that period.
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
3610
-
OpenedBy
-
-
AssignedTo
-
18
-
Region
-
4
-
Department
-
23
-
QueryType
-
77
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T10:23:17.968Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T10:29:32.166Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-27T06:36:36.964Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
96
-
CreatedBy1
-
-
UpdatedBy1
-
17
-
ResolvedAt
-
5/19/2022 7:53:10 AM
-
Thread
-
124704
-
ResolvedBy
-
18
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
17