Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 4256
LatestTicket
CreatedAt: 5/19/2021 10:47:24 AM
UpdatedAt: 11/5/2022 9:14:21 AM
Subject: WATER QUERY 6 MONTH POLICY PERIOD OF 2019/09
Description: WATER QUERY 6MONTH POLICY PERIOD OF 2019/09<div><br></div><div>QRC RESPONSE</div><div>Account does not qualify for 6 months policy, <br></div><div>Debt relates to Indigent Subsidy that was cancelled and subsidy reversed in Aug 2020.</div><div>Consumer to consult further with Debtors Control and/ or Indigent section</div><div><br></div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 3612
OpenedBy
AssignedTo: 12
Region: 4
Department: 23
QueryType: 1
SubQueryType: 95
Escalation
EscalationCron: 2179
History: [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T10:51:04.983Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T10:52:58.743Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-29T07:10:57.479Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 95
CreatedBy1
UpdatedBy1
ResolvedAt: 11/5/2022 9:14:21 AM
Thread
ResolvedBy: 3
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 3