Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 0 | 208 | 7/10/2020 8:29:28 AM | 2/21/2023 8:28:27 AM | interesed reversal from 201810 - 201909 | 6 month policy was done September 2019 but interest reversal never done.<br><b>Journal Number</b>: [837964]<div><br></div><div>QRC Response : interest reversal done for all services 2021/06</div><div>Query resolved <br><div><br></div><div><br></div></div> | 27 | 3 | 320 | 10 | 15 | 2 | 23 | 12 | 95 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-12T07:02:54.860Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:33:25.049Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T08:13:49.499Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T08:17:22.258Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T09:50:15.569Z"}] | 1 | 101 | 14 | 2/21/2023 8:28:27 AM | 142973 | 13 | 10 | 13 | ||||||||||||||||||
| 0 | 207 | 7/10/2020 8:27:29 AM | 3/28/2022 7:25:06 AM | water Query | Leak credit, plumbers letter submitted | 27 | 3 | 319 | 17 | 17 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T08:24:38.251Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-16T11:14:19.310Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T08:08:55.437Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-13T09:30:35.469Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-13T09:30:42.820Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-13T09:33:28.857Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-13T09:33:55.651Z"}] | 1 | 96 | 3 | 3/28/2022 7:25:06 AM | 17 | 17 | 3 | |||||||||||||||||||
| 0 | 206 | 7/10/2020 8:19:32 AM | 2/17/2023 8:31:02 AM | high water consumption reported | 6 month policy to be assessed and adjusted<div><br></div><div>SIX MONTHS POLICY ADJUSTED</div><br><b>Journal Number</b>: [814801]<div><br></div><div>Account debt written off 2023/01, queried period affected.</div> | 27 | 3 | 318 | 10 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T08:12:42.639Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-16T12:37:17.751Z"}] | 1 | 101 | 15 | 2/17/2023 8:31:02 AM | 124069 | 13 | 10 | 13 | ||||||||||||||||||
| 0 | 205 | 7/10/2020 8:13:21 AM | 5/19/2022 7:51:12 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 317 | 16 | 16 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-25T08:50:30.328Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:19:50.883Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T08:48:41.869Z"}] | 1 | 44 | 5/19/2022 7:51:12 AM | 16 | 16 | 14 | ||||||||||||||||||||
| 0 | 204 | 7/10/2020 8:11:35 AM | 4/12/2022 9:47:18 AM | high water consumption reported | 6 month policy to be assessed and adjusted.<br/><b>Journal Amount</b>: [61618.14] | 27 | 3 | 316 | 10 | 10 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T08:58:48.332Z"},{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T09:05:35.654Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-15T07:01:11.364Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 10 | 2 | ||||||||||||||||||||
| 0 | 203 | 7/10/2020 7:59:38 AM | 4/12/2022 9:47:18 AM | high water consumption reported | 6 month policy for account to be adjusted and assessed<div>6 months policy done in 20201203</div> | 27 | 3 | 315 | 10 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T08:11:05.628Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T08:12:19.985Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T10:06:34.803Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T10:11:07.081Z"}] | 1 | 101 | 6 | 4/12/2022 9:47:18 AM | 10 | 10 | 6 | |||||||||||||||||||
| 0 | 202 | 7/10/2020 7:24:23 AM | 4/12/2022 9:47:18 AM | high water consumption reported | 6 month policy to be investigated and assessed.<br><br><div><b>Resolved 2020/10</b></div> | 27 | 3 | 314 | 10 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-14T10:45:28.943Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:48:41.480Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 10 | 3 | ||||||||||||||||||||
| 0 | 201 | 7/10/2020 7:13:38 AM | 4/12/2022 9:47:18 AM | 6 month back charge for high water | 6 month policy to be adjusted and assess<br/><b>Journal Amount</b>: [1786.90] | 27 | 3 | 313 | 10 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-06T09:44:38.237Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 10 | 12 | ||||||||||||||||||||
| 0 | 200 | 7/10/2020 7:06:02 AM | 2/10/2023 12:59:15 PM | 6 month policy - To be assessed | consumer reported high water consumption on account, assess and adjust.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Waterworks inspected premises in Sept 2022 and reported an internal leak at 0.4L/Min</div><div>Consumer to appoint a plumber to repair all leaks, then log a new query and upload a signed copy of the plumbers letter stating what was repaired with date of repairs.</div><div>As per CC Policy, leaks are to be repaired within 10 days of notification</div><div><br></div><div><br></div><div>QRC RESPONSE: Contacted consumer, phoned and explained to him that he needs to resubmit plumbers letter.</div><div>I send him email to send it directly to me. In addition i explained that the consumption has not dropped which shows that no leak has been fixed therefore we need proof from plumber as to what will be fixed and from when leak took place.</div> | 27 | 3 | 312 | 10 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T08:09:29.302Z"}] | 1 | 101 | 14 | 2/10/2023 12:59:15 PM | 142468 | 10 | 10 | 10 | ||||||||||||||||||
| 0 | 199 | 7/9/2020 1:58:06 PM | 4/12/2022 9:47:18 AM | 6 month policy - adjustment | 6 month policy to be assessed<br><br><div><b>Resolved 2020/07</b></div> | 27 | 3 | 311 | 10 | 11 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-14T10:44:25.518Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:49:58.382Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 11 | 10 | 3 | ||||||||||||||||||||
| 0 | 198 | 7/9/2020 1:49:37 PM | 4/12/2022 9:47:18 AM | 6 month policy adjustment | 6 month policy - adjustment <br><br><div><b>Resolved 2020/12</b></div> | 27 | 3 | 309 | 10 | 8 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-14T10:43:47.744Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:48:08.696Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 8 | 10 | 3 | ||||||||||||||||||||
| 0 | 197 | 7/8/2020 12:53:12 PM | 3/28/2022 7:25:06 AM | water Query | leak credit a plumbers letter received.<div><b>Query :Water</b> ,High consumption -period 201909-202006 ,<b>forwarded to billing for</b> <b>assistance</b>.</div> | 27 | 3 | 308 | 17 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:15:03.874Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-16T11:34:00.416Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T08:26:19.490Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-28T06:58:22.650Z"}] | 1 | 96 | 3/28/2022 7:25:06 AM | 17 | 17 | 230 | ||||||||||||||||||||
| 0 | 196 | 7/8/2020 12:44:05 PM | 7/2/2022 8:56:30 AM | incorrect tenant account opened. | <br><b>Journal Number</b>: [905402]<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE:</u></b> Account allocated for adjustment.</div> | 30 | 3 | 307 | 12 | 2 | 23 | 6 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:53:10.265Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T08:02:33.101Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T08:08:26.220Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T08:21:42.598Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-26T08:24:10.621Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-26T08:25:22.602Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T07:11:57.960Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T07:12:16.046Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T07:14:37.529Z"}] | 6 | 60 | 14 | 12 | 8 | |||||||||||||||||||||||
| 0 | 195 | 7/8/2020 12:33:59 PM | 4/12/2022 9:47:18 AM | 6 month policy for over read meter not read | 6 month policy to be investigated and assessed for high consumption reported.<div>6 months policy journal done 20201203</div> | 27 | 3 | 306 | 10 | 10 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:47:59.111Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:48:45.098Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T09:24:13.864Z"}] | 1 | 101 | 6 | 4/12/2022 9:47:18 AM | 10 | 10 | 6 | |||||||||||||||||||
| 0 | 194 | 7/8/2020 10:42:21 AM | 11/9/2021 12:45:55 PM | account was incorrectly opened ,correct account for new owner must be opened. | <br/><b>Journal Number</b>: [905402] | 24 | 3 | 304 | 12 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:03:41.155Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:41:38.962Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:44:38.615Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T12:45:56.272Z"}] | 6 | 107 | 14 | 12 | 14 | ||||||||||||||||||||||
| 0 | 193 | 7/7/2020 12:45:42 PM | 10/23/2021 7:41:18 AM | WATER | <table border="0" cellpadding="0" cellspacing="0" width="609" style="border-collapse: collapse;width:457pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="609" style="height:23.45pt;width:457pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 303 | 12 | 12 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:36:41.447Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:40:36.797Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:41:13.417Z"}] | 9 | 123 | 14 | 10/23/2021 7:41:18 AM | 12 | 12 | 14 | |||||||||||||||||||
| 0 | 63738 | 192 | 7/7/2020 9:38:15 AM | 2/24/2022 11:12:21 AM | Log Query / back charge exceeding 6mths/apply 6mths policy billed 04/2020 | Six months policy done May 2021 | 27 | 3 | 302 | 25 | 25 | 4 | 23 | 1 | 49 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-05-28T07:38:37.072Z"}] | 1 | 49 | 2/24/2022 11:12:21 AM | 25 | 25 | 17 | |||||||||||||||||||
| 0 | 191 | 7/7/2020 8:38:52 AM | 2/24/2022 11:12:21 AM | Meter Reading | <br>readings updated<br><div><br></div> | 27 | 3 | 301 | 25 | 25 | 2 | 23 | 1 | 47 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:48:52.399Z"}] | 1 | 47 | 2/24/2022 11:12:21 AM | 25 | 25 | 12 | ||||||||||||||||||||
| 0 | 63603 | 190 | 7/7/2020 8:01:44 AM | 2/24/2022 11:12:21 AM | Transfer Water meter from a/c 10299050 | <br><b>Meter Reading:</b> [Transfer water meter to 1041662]<div>water meter still being billed on the previous owner 10299050 and needs to be transferred to new owner 10416624</div><div>no charges under 10299050 water meter transfreed to 10416624</div> | 27 | 3 | 300 | 25 | 25 | 2 | 23 | 1 | 45 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:55:58.998Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-05T19:20:30.547Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-09-30T13:54:44.924Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-17T08:54:05.942Z"}] | 1 | 112 | 12 | 2/24/2022 11:12:21 AM | 25 | 25 | 12 | ||||||||||||||||||
| 0 | 63594 | 189 | 7/7/2020 7:46:02 AM | 2/24/2022 11:12:21 AM | Log Query/back charge exceeding 12mths/apply 6mths policy | <span id="baseForm:a4jContentPanel"><table class="rich-table " id="baseForm:bem08002Table" style="position: absolute;height: 212px;width: 708px;" cellpadding="0" cellspacing="0" border="0"><tbody id="baseForm:bem08002Table:tb"><tr class="rich-table-row n2j-odd"><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id135" width="71px"><span class="n2j-row-cell" style="width: 64px;">20<table border="0" cellpadding="0" cellspacing="0" width="609" style="border-collapse: collapse;width:457pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="609" style="height:23.45pt;width:457pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table>200628</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id138" width="95px"><span class="n2j-row-cell" style="width: 88px;">WATER DOMES</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id141" width="87px"><span class="n2j-row-cell" style="width: 80px;"> ORE166</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id144" width="55px"><span class="n2j-row-cell" style="width: 48px;">WA0IND</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id147" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">5292.11</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id150" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;"></span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id153" style="text-align: right;" width="96px"><span class="n2j-row-cell" style="width: 96px;">793.8</span></td></tr></tbody></table></span> | 27 | 3 | 299 | 25 | 25 | 2 | 23 | 1 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:33:52.935Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T12:58:47.141Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T12:59:12.483Z"}] | 9 | 123 | 13 | 2/24/2022 11:12:21 AM | 25 | 25 | 13 |