Details

Conversation

EscalationLevel

0

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

203

LatestTicket

CreatedAt

7/10/2020 7:59:38 AM

UpdatedAt

4/12/2022 9:47:18 AM

Subject

high water consumption reported

Description

6 month policy for account to be adjusted and assessed<div>6 months policy done in 20201203</div>

Priority

Disposition

27

ConversationType

3

Parent

Account

315

OpenedBy

10

AssignedTo

10

Region

2

Department

23

QueryType

1

SubQueryType

95

Escalation

EscalationCron

History

[{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T08:11:05.628Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T08:12:19.985Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T10:06:34.803Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T10:11:07.081Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

6

ResolvedAt

4/12/2022 9:47:18 AM

Thread

ResolvedBy

10

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

10

Updator

6