Details

Conversation

EscalationLevel

0

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

195

LatestTicket

CreatedAt

7/8/2020 12:33:59 PM

UpdatedAt

4/12/2022 9:47:18 AM

Subject

6 month policy for over read meter not read

Description

6 month policy to be investigated and assessed for high consumption reported.<div>6 months policy journal done 20201203</div>

Priority

Disposition

27

ConversationType

3

Parent

Account

306

OpenedBy

10

AssignedTo

10

Region

4

Department

23

QueryType

1

SubQueryType

95

Escalation

EscalationCron

History

[{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:47:59.111Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:48:45.098Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T09:24:13.864Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

6

ResolvedAt

4/12/2022 9:47:18 AM

Thread

ResolvedBy

10

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

10

Updator

6