Details

Conversation

EscalationLevel

0

LatestCall

63594

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

189

LatestTicket

CreatedAt

7/7/2020 7:46:02 AM

UpdatedAt

2/24/2022 11:12:21 AM

Subject

Log Query/back charge exceeding 12mths/apply 6mths policy

Description

<span id="baseForm:a4jContentPanel"><table class="rich-table " id="baseForm:bem08002Table" style="position: absolute;height: 212px;width: 708px;" cellpadding="0" cellspacing="0" border="0"><tbody id="baseForm:bem08002Table:tb"><tr class="rich-table-row n2j-odd"><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id135" width="71px"><span class="n2j-row-cell" style="width: 64px;">20<table border="0" cellpadding="0" cellspacing="0" width="609" style="border-collapse: collapse;width:457pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="609" style="height:23.45pt;width:457pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table>200628</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id138" width="95px"><span class="n2j-row-cell" style="width: 88px;">WATER DOMES</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id141" width="87px"><span class="n2j-row-cell" style="width: 80px;"> ORE166</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id144" width="55px"><span class="n2j-row-cell" style="width: 48px;">WA0IND</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id147" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">5292.11</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id150" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;"></span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id153" style="text-align: right;" width="96px"><span class="n2j-row-cell" style="width: 96px;">793.8</span></td></tr></tbody></table></span>

Priority

Disposition

27

ConversationType

3

Parent

Account

299

OpenedBy

25

AssignedTo

25

Region

2

Department

23

QueryType

1

SubQueryType

Escalation

EscalationCron

History

[{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:33:52.935Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T12:58:47.141Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T12:59:12.483Z"}]

CreatedBy

UpdatedBy

Category

9

Subcategory

123

CreatedBy1

UpdatedBy1

13

ResolvedAt

2/24/2022 11:12:21 AM

Thread

ResolvedBy

25

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

25

Updator

13