Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1372 | 2/8/2021 1:16:23 PM | 2/10/2022 6:23:54 AM | Late termination | Late termination<br><b>Journal Number</b>: [120380]<div><b>Investigate and Evaluate </b>six moth policy for the period 201610-201803</div> | 30 | 3 | 1366 | 2 | 23 | 8 | 61 | 442 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T13:13:10.399Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T08:05:39.203Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T11:29:01.870Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-31T11:16:56.996Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-17T13:23:57.523Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-24T08:14:05.755Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:55:25.155Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T09:16:15.524Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-10T06:22:48.117Z"}] | 1 | 101 | 20 | 20 | ||||||||||||||||||||||||
| 1371 | 2/8/2021 1:15:36 PM | 4/19/2021 6:26:22 AM | 2 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-08T13:12:23.290Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-19T06:26:14.648Z"}] | 3 | ||||||||||||||||||||||||||||||||||||
| 1368 | 2/8/2021 1:06:45 PM | 2/24/2022 11:12:21 AM | leak internal/ underground leak on consumers side | feb 2020 leak commenced and f | 30 | 3 | 1364 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-02-08T13:07:11.878Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:52:46.738Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-01-12T13:54:04.819Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-01-12T13:55:17.362Z"}] | 1 | 96 | 20 | 20 | |||||||||||||||||||||||||
| 1368 | 2/8/2021 1:06:28 PM | 1/12/2022 1:53:46 PM | 1 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-02-08T13:06:55.218Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-01-12T13:53:49.233Z"}] | 23 | ||||||||||||||||||||||||||||||||||||
| 1370 | 2/8/2021 1:04:52 PM | 3/2/2022 8:22:38 AM | Overcharge | Account needs to be charged as a residential property and not a business. | 27 | 3 | 1363 | 37 | 2 | 23 | 77 | 63 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T13:01:39.407Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-05T18:32:21.741Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-06T12:07:24.820Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:38:28.220Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:51:44.171Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T11:43:46.408Z"}] | 1 | 50 | 6 | 3/2/2022 8:22:38 AM | 37 | 6 | ||||||||||||||||||||||
| 1367 | 2/8/2021 12:52:29 PM | 2/20/2023 9:32:21 AM | 6 mQRC Response:DATE 06/02/2023 Leak credit applied for 08/2020 to 09/2021 period ave 18 Journal submitted for review and authorisation.onth policy | consumer reported high water consumption - 6 months policy to be assessed 202007<br><b>Journal Number</b>: [undefined]<div><br></div><div>Waterworks reported an internal leak in Oct 2020. 06 month policy journal voided as Consumer is required to fix the internal leak and submit a signed copy of the plumbers letter to BCMM once done. Query closed until leak is repaired</div><div>QRC Response:DATE 06/02/2023</div><div>Leak credit applied for 08/2020 to 09/2021 period ave 18 </div><div>Journal submitted for review and authorisation.</div><br/><b>Journal Amount</b>: [183758.79] | 27 | 3 | 1362 | 3 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-08T12:49:16.036Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-20T09:22:29.372Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-20T09:23:15.270Z"}] | 1 | 95 | 2/20/2023 9:32:14 AM | 2 | 2 | |||||||||||||||||||||||
| 1365 | 2/8/2021 12:46:17 PM | 10/14/2021 7:02:12 AM | METER READING QUERY | METER READING QUERY<div><br></div><div>RESOLVED</div> | 27 | 3 | 1361 | 33 | 3 | 23 | 1 | 67 | 439 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-08T12:43:04.023Z"},{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-08T12:51:55.928Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-14T07:01:44.809Z"}] | 1 | 96 | 11 | 10/14/2021 7:02:12 AM | 33 | 11 | |||||||||||||||||||||
| 1364 | 2/8/2021 12:45:54 PM | 4/12/2022 9:47:18 AM | 6 Month policy | consumer reported high water consumption. Journal for 6 month policy to be assessed - 202008 <br/><b>Journal Number</b>: [204610]<br/><b>Journal Amount</b>: [123840.03] | 27 | 3 | 1360 | 10 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-08T12:42:40.536Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-20T11:14:42.437Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-15T06:49:28.310Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T08:02:54.834Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 12 | |||||||||||||||||||||||
| 1363 | 2/8/2021 12:39:16 PM | 2/25/2022 9:01:52 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div>No information</div> | 27 | 3 | 1359 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-08T12:36:08.695Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:51:13.324Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T09:47:12.116Z"}] | 9 | 123 | 17 | 2/25/2022 9:01:52 AM | 29 | 17 | ||||||||||||||||||||||
| 1362 | 2/8/2021 12:37:28 PM | 3/28/2022 7:10:22 AM | 6 Month policy | Consumer reported high consumption of water - 201911/201901 and 201801<br/><b>Journal Number</b>: [bj71826747] | 24 | 3 | 1358 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-08T12:34:15.626Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-07T13:00:59.245Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T11:48:35.269Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:43:19.020Z"}] | 1 | 101 | 20 | 20 | |||||||||||||||||||||||||
| 1361 | 2/8/2021 12:34:29 PM | 4/12/2022 9:39:10 AM | WATER QUERY | six months policy applied.<br/><b>Journal Number</b>: [354324] | 24 | 3 | 1357 | 2 | 23 | 1 | 67 | 436 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-08T12:31:16.100Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:42:52.246Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-11-10T13:43:12.507Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-04-10T08:26:53.097Z"}] | 1 | 101 | 12 | 12 | ||||||||||||||||||||||||
| 1359 | 2/8/2021 12:30:42 PM | 4/12/2022 9:47:18 AM | 6 Month policy | consumer is indigent and reported high water consumption 202010.<br/><b>Journal Number</b>: [204677] | 27 | 3 | 1356 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-08T12:27:28.834Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T11:08:14.845Z"}] | 1 | 101 | 17 | 4/12/2022 9:47:18 AM | 10 | 17 | ||||||||||||||||||||||
| 1360 | 2/8/2021 12:30:37 PM | 2/8/2021 12:30:40 PM | 2 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-08T12:27:18.176Z"}] | 59 | ||||||||||||||||||||||||||||||||||||
| 1358 | 2/8/2021 12:22:49 PM | 4/12/2022 9:43:30 AM | 6 Month policy | consumer reported high water consumption for this account 2020.10<br/><b>Journal Number</b>: [204410]<br/><b>Journal Amount</b>: [55381.36] | 27 | 3 | 1355 | 7 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-08T12:19:36.063Z"},{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T10:11:16.277Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-06T09:46:09.324Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T07:32:17.374Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-08T09:15:17.181Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-12T17:34:47.810Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-19T10:43:00.124Z"}] | 1 | 95 | 4/12/2022 9:43:30 AM | 7 | 230 | |||||||||||||||||||||||
| 1356 | 2/8/2021 12:12:24 PM | 3/28/2022 6:33:19 AM | 6 Month policy | Consumer reported high water consumption on acc and is due for a 6 month policy. Journal done and needs to be assessed.<br/><b>Journal Number</b>: [204406]<br/><b>Journal Amount</b>: [-R2,343.82] | 27 | 3 | 1354 | 3 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-08T12:09:15.320Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-20T09:39:04.507Z"}] | 1 | 95 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 1355 | 2/8/2021 11:40:33 AM | 3/28/2022 7:10:22 AM | water | Incorrect reading was captured on the 30 June 2019 resulting on the consumer to be billed on punitive tariffs.<div><br></div><div>6 MONTH POLICY IN 1240 DAYS </div><div>INCORRECT READING FROM 2017.05.26 TO 2019.06.30 CONSUMER WAS USING O CONSUMPTION FOR 765 DAYS OF WATER ,IMPOSSIBLE THEN IN 2020.11 HAVE 512 CONSUMPTION FOR 475 DAYS </div><br><b>Journal Number</b>: [830299]<div><br></div><div><br></div><div>QRC Response: Journal Authorised</div> | 27 | 3 | 1353 | 11 | 4 | 23 | 1 | 44 | 708 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-08T11:40:36.398Z"},{"op":"R","uid":"195","un":"asandap","dt":"2021-02-19T10:06:02.916Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-10T09:52:52.232Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:42:13.714Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-08T10:59:02.208Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-08T10:59:10.322Z"}] | 1 | 101 | 8 | 3/28/2022 7:10:22 AM | 11 | 8 | |||||||||||||||||||||
| 1354 | 2/8/2021 11:32:24 AM | 4/12/2022 9:43:30 AM | water | please apply 6 months policy.<div>Journal Done for year <span style="background-color: rgb(242, 253, 254); font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; text-indent: 1px; white-space: pre;">202010</span></div><b>Journal Number</b>: [828033] | 24 | 3 | 1352 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-08T11:32:27.919Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:41:42.339Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T08:47:34.427Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-19T12:48:17.318Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-27T10:11:01.926Z"}] | 1 | 101 | 10 | 10 | |||||||||||||||||||||||||
| 1353 | 2/8/2021 11:19:31 AM | 2/2/2022 1:21:32 PM | water | please apply 6months policy | 30 | 3 | 1351 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-08T11:19:33.549Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:41:14.064Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T09:09:05.780Z"}] | 1 | 101 | 20 | 20 | |||||||||||||||||||||||||
| 1352 | 2/8/2021 11:10:34 AM | 3/28/2022 6:33:19 AM | Possible Leak Repair | Roll-Out Query. Consumer uncertain if a leak was repaired or not. Advised to submit a plumbers letter or to apply for Debt Incentive Scheme. | 27 | 3 | 1350 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-08T11:07:21.153Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-08T11:07:38.147Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-03-14T10:26:20.124Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 23 | |||||||||||||||||||||||
| 1351 | 2/8/2021 11:05:06 AM | 3/28/2022 6:33:19 AM | Meter Replaced with Smart Meter | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <br> | 4 | 3 | 1349 | 3 | 2 | 23 | 1 | 45 | 434 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-08T11:01:53.193Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:40:20.602Z"}] | 9 | 123 | 20 | 3/28/2022 6:33:19 AM | 3 | 20 |