Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 1368
LatestTicket
CreatedAt: 2/8/2021 1:06:45 PM
UpdatedAt: 2/24/2022 11:12:21 AM
Subject: leak internal/ underground leak on consumers side
Description: feb 2020 leak commenced and f
Priority
Disposition: 30
ConversationType: 3
Parent
Account: 1364
OpenedBy
AssignedTo
Region: 2
Department: 23
QueryType: 1
SubQueryType: 96
Escalation
EscalationCron
History: [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-02-08T13:07:11.878Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:52:46.738Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-01-12T13:54:04.819Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-01-12T13:55:17.362Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 96
CreatedBy1
UpdatedBy1: 20
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 20