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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1352
LatestTicket
CreatedAt
2/8/2021 11:10:34 AM
UpdatedAt
3/28/2022 6:33:19 AM
Subject
Possible Leak Repair
Description
Roll-Out Query. Consumer uncertain if a leak was repaired or not. Advised to submit a plumbers letter or to apply for Debt Incentive Scheme. 
Priority
Disposition
27
ConversationType
3
Parent
Account
1350
OpenedBy
AssignedTo
3
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-08T11:07:21.153Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-08T11:07:38.147Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-03-14T10:26:20.124Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
ResolvedAt
3/28/2022 6:33:19 AM
Thread
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
23
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