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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
1356
LatestTicket
CreatedAt
2/8/2021 12:12:24 PM
UpdatedAt
3/28/2022 6:33:19 AM
Subject
6 Month policy
Description
Consumer reported high water consumption on acc and is due for a 6 month policy. Journal done and needs to be assessed.<br/><b>Journal Number</b>: [204406]<br/><b>Journal Amount</b>: [-R2,343.82]
Priority
Disposition
27
ConversationType
3
Parent
Account
1354
OpenedBy
AssignedTo
3
Region
2
Department
23
QueryType
1
SubQueryType
95
Escalation
EscalationCron
History
[{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-08T12:09:15.320Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-20T09:39:04.507Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
95
CreatedBy1
UpdatedBy1
ResolvedAt
3/28/2022 6:33:19 AM
Thread
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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