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Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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1358
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LatestTicket
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CreatedAt
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2/8/2021 12:22:49 PM
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UpdatedAt
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4/12/2022 9:43:30 AM
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Subject
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6 Month policy
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Description
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consumer reported high water consumption for this account 2020.10<br/><b>Journal Number</b>: [204410]<br/><b>Journal Amount</b>: [55381.36]
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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1355
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OpenedBy
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AssignedTo
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7
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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95
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-08T12:19:36.063Z"},{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T10:11:16.277Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-06T09:46:09.324Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T07:32:17.374Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-08T09:15:17.181Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-12T17:34:47.810Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-19T10:43:00.124Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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95
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CreatedBy1
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UpdatedBy1
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ResolvedAt
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4/12/2022 9:43:30 AM
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Thread
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ResolvedBy
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7
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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230