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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
1355
LatestTicket
CreatedAt
2/8/2021 11:40:33 AM
UpdatedAt
3/28/2022 7:10:22 AM
Subject
water
Description
Incorrect reading was captured on the 30 June 2019 resulting on the consumer to be billed on punitive tariffs.<div><br></div><div>6 MONTH POLICY IN 1240 DAYS&nbsp;</div><div>INCORRECT READING FROM 2017.05.26 TO 2019.06.30 CONSUMER WAS USING&nbsp; O CONSUMPTION&nbsp; FOR 765 DAYS OF WATER ,IMPOSSIBLE&nbsp; THEN IN 2020.11 HAVE 512 CONSUMPTION FOR 475 DAYS&nbsp;</div><br><b>Journal Number</b>: [830299]<div><br></div><div><br></div><div>QRC Response: Journal Authorised</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
1353
OpenedBy
AssignedTo
11
Region
4
Department
23
QueryType
1
SubQueryType
44
Escalation
EscalationCron
708
History
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CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
8
ResolvedAt
3/28/2022 7:10:22 AM
Thread
ResolvedBy
11
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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