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Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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1353
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LatestTicket
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CreatedAt
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2/8/2021 11:19:31 AM
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UpdatedAt
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2/2/2022 1:21:32 PM
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Subject
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water
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Description
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please apply 6months policy
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Priority
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Disposition
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30
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ConversationType
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3
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Parent
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Account
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1351
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OpenedBy
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AssignedTo
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Region
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4
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Department
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23
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QueryType
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1
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SubQueryType
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95
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-08T11:19:33.549Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:41:14.064Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T09:09:05.780Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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101
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CreatedBy1
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UpdatedBy1
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20
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ResolvedAt
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Thread
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ResolvedBy
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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20