Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

1370

LatestTicket

CreatedAt

2/8/2021 1:04:52 PM

UpdatedAt

3/2/2022 8:22:38 AM

Subject

Overcharge

Description

Account needs to be charged as a residential property and not a business.

Priority

Disposition

27

ConversationType

3

Parent

Account

1363

OpenedBy

AssignedTo

37

Region

2

Department

23

QueryType

77

SubQueryType

63

Escalation

EscalationCron

History

[{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T13:01:39.407Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-05T18:32:21.741Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-06T12:07:24.820Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:38:28.220Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:51:44.171Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T11:43:46.408Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

50

CreatedBy1

UpdatedBy1

6

ResolvedAt

3/2/2022 8:22:38 AM

Thread

ResolvedBy

37

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

6