Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3491 | 4/22/2021 7:16:39 AM | 2/2/2022 12:28:44 PM | high water consumption | Please investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 1543 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-22T07:18:36.112Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:20:38.407Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:20:53.641Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-23T07:32:40.394Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T12:10:06.678Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T12:20:32.089Z"},{"op":"R","uid":"756","un":"nontandazos","dt":"2022-01-27T08:34:59.167Z"}] | 9 | 123 | 10 | 2/2/2022 12:28:44 PM | 73 | 10 | ||||||||||||||||||||||
| 3490 | 4/21/2021 1:58:29 PM | 4/21/2021 1:58:31 PM | 2 | 2978 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-04-21T13:58:22.503Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 3489 | 4/21/2021 1:45:00 PM | 3/28/2022 6:35:04 AM | DOG TAX | CONSUMER HAS NO DOGS<br><br/><b>Journal Number</b>: [272296]<br/><b>Journal Amount</b>: [-R131.00] | 27 | 3 | 2977 | 5 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-04-21T13:44:53.945Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:11:03.052Z"}] | 109 | 75 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||||
| 3488 | 4/21/2021 1:29:49 PM | 10/22/2022 11:03:32 AM | High water consumption | Kindly assess a high water consumption for this account <div><br></div><div><b><u>QRC RESPONSE:</u></b> Customer does not qualify for six months policy, for 202106, 202111, 202203.</div><div>Query Resolved</div> | 27 | 3 | 2976 | 15 | 2 | 23 | 1 | 67 | 1537 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-21T13:29:50.836Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:19:05.394Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T10:18:08.000Z"}] | 1 | 101 | 14 | 10/22/2022 11:03:32 AM | 8 | 8 | |||||||||||||||||||||
| 3487 | 4/21/2021 1:11:31 PM | 6/16/2022 10:36:24 AM | High consumption | Kindly assess a high water consumption on this account for a reading taken on 21/10/2020<div><br></div><div>-account in order </div> | 27 | 3 | 2975 | 74 | 2 | 23 | 1 | 67 | 1536 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-21T13:11:33.132Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:18:07.433Z"}] | 1 | 111 | 14 | 6/16/2022 10:36:24 AM | 13 | 13 | |||||||||||||||||||||
| 3486 | 4/21/2021 1:04:23 PM | 11/29/2021 12:18:29 PM | High consumption | Kindly assess a high water consumption on this account after a new meter was installed.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 74 | 2 | 23 | 1 | 67 | 1535 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-21T13:04:25.167Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:15:59.765Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T12:18:29.572Z"}] | 9 | 123 | 14 | 11/29/2021 12:18:29 PM | 172 | 14 | ||||||||||||||||||||||
| 3484 | 4/21/2021 12:35:17 PM | 5/27/2021 2:25:37 PM | Leak Letter | Duplicate query. Resolved with ref #4020 | 27 | 3 | 2974 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-21T12:35:19.023Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-26T10:33:02.527Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:24:55.390Z"}] | 1 | 96 | 5/27/2021 2:25:37 PM | 173 | 3 | |||||||||||||||||||||||
| 3483 | 4/21/2021 12:25:47 PM | 2/13/2022 10:11:24 AM | High water consumption | no six months policy was found | 27 | 3 | 2973 | 74 | 2 | 23 | 1 | 67 | 1533 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-21T12:25:49.684Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:08:17.718Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:15:22.203Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-13T10:10:47.914Z"}] | 1 | 101 | 17 | 2/13/2022 10:11:24 AM | 172 | 17 | |||||||||||||||||||||
| 3482 | 4/21/2021 12:17:39 PM | 9/7/2022 12:24:43 PM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div><br></div><div>SIX MONTHS POLICY ADJUSTED</div><div>JOURNAL NUMBER: 783808</div><br/><b>Journal Number</b>: [BJ71783808]<br/><b>Journal Amount</b>: [-R6,062.21] | 27 | 3 | 2972 | 11 | 4 | 23 | 77 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-21T12:17:32.127Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-18T09:03:28.244Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:07:52.251Z"}] | 1 | 101 | 15 | 9/7/2022 12:24:39 PM | 3 | 3 | ||||||||||||||||||||||
| 3481 | 4/21/2021 12:14:02 PM | 11/21/2021 10:06:56 AM | 6 Months policy (Electricity)and High consumption | Kindly assess a 6 Months Policy (electricity)and high water consumption for this account | 30 | 3 | 2971 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-21T12:14:04.033Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:06:42.528Z"}] | 2 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3479 | 4/21/2021 12:08:00 PM | 5/21/2022 10:44:24 AM | Leak credit | Kindly assess a leak on this account that was reported on the 31/03/2021<div><br></div><div>leak credit adjustment done for 202012-202105 av 20kl</div><br/><b>Journal Number</b>: [851526]<br/><b>Journal Amount</b>: [-R19,223.69] | 27 | 3 | 2970 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-21T12:08:01.576Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-20T11:38:28.288Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-21T08:47:15.928Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:06:05.657Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-21T10:43:55.338Z"}] | 1 | 96 | 3 | 5/21/2022 10:44:24 AM | 172 | 3 | ||||||||||||||||||||||
| 3478 | 4/21/2021 11:11:40 AM | 3/28/2023 2:25:46 PM | High consumption | Kindly assess a high consumption for for this account.<div><br></div><div>Duplicate query, refer to query #53118</div><div><br></div><div><b>QRC response</b></div><div>leak credit passed for 2019/12-2020/10 period</div><br/><b>Journal Number</b>: [674670]<br/><b>Journal Amount</b>: [31804.21] | 27 | 3 | 2969 | 15 | 2 | 23 | 1 | 67 | 1532 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-21T11:11:41.448Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:03:54.601Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T08:19:37.489Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T08:33:56.312Z"}] | 1 | 101 | 14 | 3/28/2023 2:25:32 PM | 137995 | 2 | 2 | ||||||||||||||||||||
| 3477 | 4/21/2021 11:04:35 AM | 11/21/2021 10:02:59 AM | High consumption | Kindly assess a high consumption on this account <div><br></div><div>Possible leak,to request plumbers letter </div> | 27 | 3 | 2968 | 74 | 2 | 23 | 1 | 67 | 1531 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-21T11:04:37.059Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-18T07:55:37.050Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-18T08:56:08.722Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-18T08:56:30.123Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-18T08:57:54.969Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:03:00.342Z"}] | 1 | 96 | 15 | 11/21/2021 10:02:59 AM | 172 | 15 | |||||||||||||||||||||
| 3476 | 4/21/2021 11:00:11 AM | 5/17/2022 8:51:08 AM | query | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2967 | 20 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-21T11:00:04.910Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:00:17.521Z"}] | 9 | 123 | 14 | 5/17/2022 8:51:08 AM | 20 | 14 | ||||||||||||||||||||||
| 3469 | 4/21/2021 10:51:49 AM | 5/17/2022 8:51:08 AM | Water query | Water query (leak)<div>insufficient information to resolve the query.</div> | 27 | 3 | 2966 | 20 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-21T10:51:42.336Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-21T08:45:54.877Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:59:33.643Z"}] | 1 | 96 | 6 | 5/17/2022 8:51:08 AM | 20 | 6 | ||||||||||||||||||||||
| 3474 | 4/21/2021 10:40:33 AM | 3/28/2022 6:35:04 AM | 6 Months Policy | Kindly assess a six months policy for this account that was reported on 02/2021<div>6 month journal processed on 19.11.21</div><br/><b>Journal Number</b>: [828037]<br/><b>Journal Amount</b>: [-R38,924.71] | 27 | 3 | 2965 | 5 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-21T10:40:35.608Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-03T11:17:45.300Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-14T09:22:30.798Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-20T06:37:46.923Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-20T06:41:15.586Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:58:20.901Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-06T13:56:17.408Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-06T13:58:38.445Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-06T13:58:57.816Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-06T13:59:06.473Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-06T13:59:16.027Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-27T08:24:27.881Z"}] | 2 | 101 | 3 | 3/28/2022 6:35:04 AM | 5 | 3 | ||||||||||||||||||||||
| 3472 | 4/21/2021 9:53:12 AM | 11/21/2021 9:57:12 AM | High consumption | Kindly assist on high water consumption that is still high even after it has been reported. <div><br></div><div>RESPONSE: POSSIBLE LEAK,TO REQUEST PLUMBERS LETTER FOR ADJUSTMENT</div><div><br></div> | 27 | 3 | 2964 | 74 | 2 | 23 | 1 | 67 | 1528 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-21T09:53:14.887Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-18T08:59:15.913Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:57:12.463Z"}] | 1 | 96 | 15 | 11/21/2021 9:57:12 AM | 172 | 15 | |||||||||||||||||||||
| 3468 | 4/21/2021 9:47:32 AM | 5/8/2023 7:22:37 AM | Incorrect service charge | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Please reverse basic electricity charge prepaid electricity meter </span><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div><div><span style="font-family: Calibri, sans-serif; font-size: 16px;">2021/07/16 - Requested installation/removal certificate from Wayne Beckmann</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div><br/><b>Journal Number</b>: [496673]<br/><b>Journal Amount</b>: [60334.00] | 27 | 3 | 2963 | 5 | 2 | 23 | 2 | 50 | 1529 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-21T09:47:36.069Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-15T08:10:57.817Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-15T08:11:28.709Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-16T12:16:19.985Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-16T12:37:43.005Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:55:43.531Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-23T12:08:49.496Z"}] | 2 | 103 | 14 | 5/8/2023 7:22:30 AM | 2 | 2 | |||||||||||||||||||||
| 3470 | 4/21/2021 9:43:53 AM | 10/23/2022 12:31:50 PM | High water consumption | Kindly assist a high water consumption on this account and a new water meter was installed <div><br></div><div>QRC RESPONSE: Customer does not qualify for six months policy,</div> | 27 | 3 | 2962 | 15 | 2 | 23 | 1 | 67 | 1526 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-21T09:43:55.334Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:54:37.407Z"},{"op":"R","uid":"212","un":"nozukon","dt":"2021-11-29T08:18:07.601Z"},{"op":"R","uid":"212","un":"nozukon","dt":"2021-11-29T08:20:14.746Z"}] | 1 | 101 | 14 | 10/23/2022 12:31:50 PM | 10 | 10 | |||||||||||||||||||||
| 3467 | 4/21/2021 9:07:55 AM | 11/21/2021 9:53:51 AM | Six months policy | Please assess account for six months policy for period 2020/07-2021/02<br><b>Six Month Policy ,Journal Number</b>: [711425]<div><br></div><div>RESPONSE QRC: Six month policy ,Journal {711425}Authorized.</div> | 27 | 3 | 2961 | 8 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-21T09:08:00.339Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-09-03T06:48:04.739Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-09-03T06:48:18.518Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T11:07:35.058Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T13:37:31.793Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:28:51.328Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:53:51.914Z"}] | 1 | 101 | 230 | 11/21/2021 9:53:51 AM | 8 | 230 |