Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3533 | 4/22/2021 9:43:01 AM | 2/15/2022 11:44:55 AM | High water consumption | Kindly assess a high water consumption for the period 202101 | 27 | 3 | 3015 | 74 | 2 | 23 | 1 | 67 | 1560 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T09:43:03.846Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:12:40.751Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-15T11:44:25.602Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-15T11:44:55.371Z"}] | 1 | 101 | 13 | 2/15/2022 11:44:55 AM | 172 | 13 | |||||||||||||||||||||
| 3532 | 4/22/2021 9:42:45 AM | 2/21/2022 12:33:13 PM | Six months policy | Please assess account for six months policy for period 2019/01-2020/12.<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE<br></div><br/><b>Journal Number</b>: [994300] | 24 | 3 | 3014 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T09:42:38.283Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T11:08:26.425Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:12:10.422Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-21T12:28:46.229Z"}] | 1 | 101 | 15 | 124336 | 15 | ||||||||||||||||||||||||
| 3531 | 4/22/2021 9:41:47 AM | 6/19/2021 10:23:03 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING THE HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Query resolved 22/04/2021 with an O/R adjustment </div> | 27 | 3 | 3013 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T09:41:39.479Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-19T10:21:54.763Z"}] | 77 | 67 | 6/19/2021 10:23:03 AM | 14 | 3 | |||||||||||||||||||||||
| 3528 | 4/22/2021 9:38:48 AM | 4/12/2022 9:47:18 AM | Six months policy | Please assess account for six months policy for period 2019/02-2020/03.<div><br></div><div>ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [768876] | 27 | 3 | 3012 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T09:38:41.145Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:11:19.591Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-13T09:40:43.324Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-14T09:01:13.696Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-03-14T09:15:18.499Z"}] | 1 | 101 | 3 | 4/12/2022 9:47:18 AM | 123770 | 10 | 3 | |||||||||||||||||||||
| 3529 | 4/22/2021 9:37:31 AM | 10/23/2022 12:10:03 PM | High water consumption | Kindly assess a high water consumption for the period 2020/07<div><br></div><div>QRC RESPONSE: The customer does not qualify for the 6 months policy, they need to advice if they had any internal leaks repaired and relog the query and also attach the repair letter.</div> | 27 | 3 | 3011 | 15 | 2 | 23 | 1 | 67 | 1558 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T09:37:33.335Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:10:09.805Z"}] | 1 | 101 | 14 | 10/23/2022 12:10:03 PM | 10 | 10 | |||||||||||||||||||||
| 3527 | 4/22/2021 9:28:29 AM | 2/19/2022 9:45:54 AM | High water consumption | Kindly assess a high water consumption for the period 2019/10<div><br></div><div>ACCOUNT DOES NOT QUALIFY FOR SIX MONTHS ADJUSTMENT<br></div> | 27 | 3 | 3010 | 74 | 2 | 23 | 1 | 67 | 1557 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T09:28:31.463Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:09:34.041Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-19T09:41:32.748Z"}] | 1 | 101 | 15 | 2/19/2022 9:45:54 AM | 124245 | 172 | 15 | ||||||||||||||||||||
| 3526 | 4/22/2021 9:26:43 AM | 1/11/2023 10:16:34 AM | Leak | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Water meter leak reported to water works ref number - 719825</span><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;"><br></span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;">QRC RESPONSE : NO PLUMBERS LETTER SUBMITTED CALL CONSUMER PONE RING TILL VOICE MAIL NO REPORT ON FRONT DESK .</span><br></font><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"> </span></div></div> | 27 | 3 | 3009 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T09:26:35.371Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T11:29:44.991Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-11-16T07:59:08.829Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:08:59.438Z"}] | 1 | 96 | 14 | 1/11/2023 10:16:12 AM | 4 | 4 | ||||||||||||||||||||||
| 3525 | 4/22/2021 9:25:03 AM | 2/12/2022 9:56:41 AM | HIGH CONSUMPTION ON INDIGENT ACCOUNT | CONSUMER IS INDIGENT IS INDIGENT AND IS QUERYING THE HIGH CONSUMPTION ON HER ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>ACCOUNT DOES NOT QUALIFY FOR A 6 MONTHS ADJUSTMENT</div> | 27 | 3 | 3008 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T09:24:55.838Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:08:00.067Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-12T09:55:04.931Z"}] | 1 | 101 | 15 | 2/12/2022 9:56:41 AM | 123741 | 14 | 15 | |||||||||||||||||||||
| 3524 | 4/22/2021 9:22:52 AM | 4/11/2022 6:29:54 AM | Six months policy | Please assess account for six months policy for period 2018/06-2019/10.<div><br></div><div><b>RESPONSE QRC</b>: Six month Policy -Journal {234674}Authorized.</div><div><br></div> | 27 | 3 | 3007 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T09:22:45.342Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T13:02:58.468Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:05:54.444Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-11T06:29:54.395Z"}] | 1 | 101 | 230 | 4/11/2022 6:29:54 AM | 173 | 230 | ||||||||||||||||||||||
| 3523 | 4/22/2021 9:18:51 AM | 2/13/2022 10:08:40 AM | High water consumption | Kindly assess a high water consumption for the period 2020/09<div>account in order</div> | 27 | 3 | 3006 | 74 | 2 | 23 | 1 | 67 | 1555 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T09:18:53.097Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-18T09:32:14.153Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:04:46.574Z"},{"op":"R","uid":"756","un":"nontandazos","dt":"2022-01-27T08:22:03.290Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-13T10:07:08.482Z"}] | 1 | 101 | 6 | 2/13/2022 10:08:40 AM | 172 | 6 | |||||||||||||||||||||
| 3522 | 4/22/2021 9:12:58 AM | 11/17/2022 1:10:14 PM | WATER QUERY - 6 MONTHS POLICY | HIGH WATER CONSUMPTION(6 MONTHS POLICY). KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div><b><u>QRC RESPONSE:</u></b> Customer does not qualify for 6 months policy, for 202102 period.</div> | 27 | 3 | 3005 | 5 | 2 | 23 | 77 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T09:12:50.827Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:01:47.640Z"}] | 77 | 95 | 11/17/2022 1:10:13 PM | 8 | 8 | |||||||||||||||||||||||
| 3521 | 4/22/2021 9:12:33 AM | 9/7/2022 12:08:40 PM | Six months policy | Please assess account for six months policy for period 2019/03-2020/05.<div><br></div><div>SIX MONTHS ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [113937]<br/><b>Journal Amount</b>: [-R5,710.92] | 27 | 3 | 3004 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T09:12:26.219Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:01:11.633Z"}] | 1 | 101 | 14 | 9/7/2022 12:08:36 PM | 3 | 3 | ||||||||||||||||||||||
| 3520 | 4/22/2021 9:09:00 AM | 3/28/2022 7:10:22 AM | Leak credit | Kindly assess a leak on this account for the period 2020/06<br/><b>Journal Number</b>: [880214] | 24 | 3 | 3003 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T09:09:02.076Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-08-15T09:59:24.792Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:59:57.489Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 3519 | 4/22/2021 9:08:15 AM | 3/28/2022 7:10:22 AM | Six months policy | Please assess account for six months policy for period 2019/03-2020/05.<div><br></div><div>ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [768877] | 24 | 3 | 3002 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T09:08:07.115Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:59:25.286Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-28T11:38:16.188Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-13T09:41:54.796Z"}] | 1 | 101 | 15 | 123771 | 15 | ||||||||||||||||||||||||
| 3518 | 4/22/2021 9:06:21 AM | 2/13/2022 9:02:49 AM | INCORRECT METER FOR PROPERTY | CONSUMER STATES THE METER FOR THE ACCOUNT IS INCORRECT. KINDLY INVESTIGATE AND RESOLVE. Journal processed and approved. Query resolved. | 27 | 3 | 3001 | 14 | 2 | 23 | 77 | 66 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T09:06:14.313Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:28:09.130Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-19T06:50:39.717Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:58:41.154Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T09:01:00.181Z"}] | 1 | 112 | 214 | 2/13/2022 9:02:49 AM | 14 | 214 | ||||||||||||||||||||||
| 3518 | 4/22/2021 9:04:35 AM | 2/23/2023 10:43:23 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>QRC RESPONCE - adjustment done 2021/11 for water</div><div>Query resolved</div> | 27 | 3 | 3001 | 15 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T09:04:28.358Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:55:17.520Z"}] | 1 | 101 | 14 | 2/23/2023 10:43:23 AM | 143089 | 13 | 13 | |||||||||||||||||||||
| 3517 | 4/22/2021 9:01:49 AM | 3/28/2022 7:25:06 AM | Six months policy | Please assess account for six months policy for period 2019/02-2020/03<div><br></div><div>SIX MONTHS POLICY ADJUSTED</div><br/><b>Journal Number</b>: [768856] | 24 | 3 | 3000 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T09:01:41.853Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:54:32.004Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-28T11:31:05.572Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-13T08:35:35.944Z"}] | 1 | 101 | 15 | 15 | |||||||||||||||||||||||||
| 3516 | 4/22/2021 8:59:26 AM | 2/23/2023 10:16:08 AM | High water consumption | Kindly assess a high water consumption for the period 2020/08/21<div><br></div><div> QRC Response - queried period does not qualify for 6 months policy </div><div>Query resolved, No report from water works </div> | 27 | 3 | 2999 | 15 | 2 | 23 | 1 | 67 | 1551 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T08:59:28.079Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:53:56.276Z"}] | 1 | 101 | 14 | 2/23/2023 10:16:08 AM | 143080 | 13 | 13 | ||||||||||||||||||||
| 3515 | 4/22/2021 8:58:22 AM | 9/7/2022 12:09:19 PM | Six months policy | Please assess account for six months policy for period 2018/06-2020/08<div>SIX MONTHS POLICY ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [113935]<br/><b>Journal Amount</b>: [-R7,337.20] | 27 | 3 | 2998 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T08:58:15.841Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:53:18.746Z"}] | 1 | 101 | 14 | 9/7/2022 12:09:15 PM | 3 | 3 | ||||||||||||||||||||||
| 3514 | 4/22/2021 8:55:59 AM | 7/21/2021 12:15:48 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 2997 | 7 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T08:56:00.968Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T12:57:02.605Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:15:59.954Z"}] | 1 | 44 | 7/21/2021 12:15:48 PM | 7 | 14 |