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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3526
LatestTicket
CreatedAt
4/22/2021 9:26:43 AM
UpdatedAt
1/11/2023 10:16:34 AM
Subject
Leak
Description
<span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Water meter leak reported to water works ref number - 719825</span><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;"><br></span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;">QRC RESPONSE&nbsp;: NO PLUMBERS LETTER SUBMITTED&nbsp;CALL CONSUMER PONE RING TILL VOICE MAIL NO REPORT ON FRONT DESK .</span><br></font><div><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div><div><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">&nbsp;&nbsp;</span></div></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3009
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T09:26:35.371Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T11:29:44.991Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-11-16T07:59:08.829Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:08:59.438Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
14
ResolvedAt
1/11/2023 10:16:12 AM
Thread
ResolvedBy
4
WasCreatedByCustomer
HasIvrcall
Creator
Updator
4
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