Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 3518
LatestTicket
CreatedAt: 4/22/2021 9:06:21 AM
UpdatedAt: 2/13/2022 9:02:49 AM
Subject: INCORRECT METER FOR PROPERTY
Description: CONSUMER STATES THE METER FOR THE ACCOUNT IS INCORRECT. KINDLY INVESTIGATE AND RESOLVE. Journal processed and approved. Query resolved.
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 3001
OpenedBy
AssignedTo: 14
Region: 2
Department: 23
QueryType: 77
SubQueryType: 66
Escalation
EscalationCron
History: [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T09:06:14.313Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:28:09.130Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-19T06:50:39.717Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:58:41.154Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T09:01:00.181Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 112
CreatedBy1
UpdatedBy1: 214
ResolvedAt: 2/13/2022 9:02:49 AM
Thread
ResolvedBy: 14
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 214