Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3721 | 4/30/2021 8:36:53 AM | 11/22/2021 8:25:43 AM | Leak letter | Leak affidavit submitted by consumer and filed. | 30 | 3 | 3161 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-30T08:41:05.295Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:25:30.834Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 3719 | 4/30/2021 8:36:35 AM | 8/23/2022 9:27:05 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION QUERIED BY CONSUMER. KINDLY INVESTIGATE AND RESOLVE.<div></div><div><br></div><div><b>QRC RESPONSE:</b></div><div><b>Account rectified with meter removal and interim reversals</b></div> | 27 | 3 | 3163 | 11 | 2 | 23 | 1 | 67 | 1698 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T08:36:22.424Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T08:37:56.901Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T08:39:30.539Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-29T09:09:18.927Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-29T09:50:08.912Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-29T10:31:37.867Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:25:03.037Z"}] | 1 | 96 | 230 | 8/23/2022 9:27:04 AM | 3 | 3 | |||||||||||||||||||||
| 3715 | 4/30/2021 8:34:00 AM | 5/24/2023 1:24:49 PM | 6 Months Policy | 6 Months policy adjustment from 2022.01.07-2022.11.03<div><br></div> | 23 | 3 | 3160 | 15 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-30T08:38:06.328Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-08-14T09:44:11.721Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:24:33.313Z"}] | 1 | 101 | 14 | 232 | ||||||||||||||||||||||||
| 3717 | 4/30/2021 8:30:22 AM | 5/17/2022 8:51:08 AM | query | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3159 | 20 | 2 | 23 | 1 | 67 | 1695 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:34:28.600Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:34:38.954Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:35:26.398Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:22:50.089Z"}] | 9 | 123 | 14 | 5/17/2022 8:51:08 AM | 20 | 14 | |||||||||||||||||||||
| 3716 | 4/30/2021 8:29:55 AM | 5/19/2022 7:53:10 AM | QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3158 | 18 | 2 | 23 | 1 | 67 | 1693 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T08:29:57.465Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T08:30:45.536Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:21:34.931Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | |||||||||||||||||||||
| 3711 | 4/30/2021 8:29:22 AM | 7/3/2022 10:12:06 AM | WATER - SIX MONTHS POLICY | WATER- SIX MONTHS POLICY<div><br><u><b>03 July 2022:</b></u><br><div>Plumbers letter dated July 2017 uploaded.</div><div>Referred to Billing to verify readings and update current readings as meter currently billing interims.</div><div>Requested meter inspection from Waterworks as consumption still a bit high.</div></div><div>Relevant adjustments to be processed upon feedback.</div> | 23 | 3 | 3157 | 2 | 1 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-04-30T08:29:09.433Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:21:02.909Z"}] | 1 | 101 | 14 | 3 | |||||||||||||||||||||||||
| 3713 | 4/30/2021 8:27:13 AM | 2/6/2023 7:55:58 AM | HIGH WATER CONSUMPTION | QRC RESPONSE: 6 MONTH POLICY PROCESSED 202012/202202 <div>Journal pending authorization.</div><br/><b>Journal Number</b>: [269978]<br/><b>Journal Amount</b>: [-R23,113.21] | 27 | 3 | 3156 | 15 | 2 | 23 | 1 | 67 | 1691 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T08:27:00.425Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T08:29:01.470Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:16:41.146Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-13T10:38:29.749Z"}] | 1 | 101 | 12 | 2/6/2023 7:55:53 AM | 140480 | 3 | 3 | ||||||||||||||||||||
| 3714 | 4/30/2021 8:25:43 AM | 5/17/2022 8:51:08 AM | Water query | Water Query | 30 | 3 | 3155 | 2 | 23 | 1 | 67 | 1688 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:29:49.589Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:30:37.040Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:15:35.556Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3707 | 4/30/2021 8:25:08 AM | 3/19/2022 10:15:09 AM | Leak letter | Leak affidavit submitted by consumer and filed. | 30 | 3 | 3154 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-30T08:29:14.814Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-21T08:14:30.581Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:15:02.348Z"},{"op":"R","uid":"236","un":"vuyor","dt":"2022-03-19T10:14:16.440Z"},{"op":"R","uid":"236","un":"vuyor","dt":"2022-03-19T10:14:59.388Z"},{"op":"R","uid":"236","un":"vuyor","dt":"2022-03-19T10:15:09.848Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 3712 | 4/30/2021 8:22:17 AM | 1/12/2023 9:53:50 AM | Late termination | Late termination<div><br></div><div>Referred to Billing to transfer meter and terminate account as per reg date: 2021/01</div><br/><b>Journal Number</b>: [497054] | 24 | 3 | 3153 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:26:23.494Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:27:13.071Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:01:22.072Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:14:00.230Z"}] | 6 | 122 | 14 | 4 | ||||||||||||||||||||||||
| 3709 | 4/30/2021 8:18:24 AM | 5/17/2022 8:51:08 AM | Late termination | Late termination | 27 | 3 | 3152 | 20 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:22:30.548Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:23:43.130Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:11:49.111Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:12:49.629Z"}] | 6 | 122 | 14 | 5/17/2022 8:51:08 AM | 20 | 14 | ||||||||||||||||||||||
| 3706 | 4/30/2021 8:17:33 AM | 3/28/2022 7:23:36 AM | WATER 6 MONTHS POLICY | WATER SIX MONTHS POLICY<br/><b>Journal Number</b>: [465817]<br/><b>Journal Amount</b>: [806.67] | 27 | 3 | 3151 | 13 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-04-30T08:17:20.956Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-30T10:45:05.066Z"},{"op":"R","uid":"212","un":"nozukon","dt":"2022-02-01T08:56:31.850Z"}] | 1 | 95 | 3/28/2022 7:23:36 AM | 13 | 212 | |||||||||||||||||||||||
| 3710 | 4/30/2021 8:14:20 AM | 10/23/2022 12:20:30 PM | HIGH WATER CONSUMPTION | CONSUMER QUERYING THE HIGH WATER CONSUMPTION ON HIS ACCOUNT. KINDLY INVESTIGATE AND RESOLVE<div><br></div><div>journal processed and authorized in 202006</div> | 27 | 3 | 3150 | 15 | 2 | 23 | 1 | 67 | 1686 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T08:14:07.498Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T08:16:30.085Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:12:14.529Z"}] | 1 | 101 | 14 | 10/23/2022 12:20:30 PM | 10 | 10 | |||||||||||||||||||||
| 3708 | 4/30/2021 7:59:44 AM | 5/19/2022 7:53:10 AM | ELECTRICITY QUERY | ELECTRICITY QUERY,journal captured.<div><br></div><div>Duplicate query resolve don ref #10282</div> | 27 | 3 | 3149 | 18 | 2 | 23 | 2 | 99 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T07:59:45.926Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T08:02:12.918Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T08:02:17.478Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:31:54.534Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-14T11:17:55.146Z"}] | 2 | 99 | 5/19/2022 7:53:10 AM | 18 | 3 | |||||||||||||||||||||||
| 3705 | 4/30/2021 7:56:36 AM | 5/17/2022 8:51:08 AM | water query - high consumption | water query - high consumption (24/04/21) | 30 | 3 | 3148 | 2 | 23 | 1 | 67 | 1683 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:00:42.542Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:02:37.391Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:11:39.643Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3705 | 4/30/2021 7:56:25 AM | 4/30/2021 7:56:28 AM | 2 | 3148 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:00:32.112Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 3704 | 4/30/2021 7:52:49 AM | 5/19/2022 7:53:10 AM | QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3147 | 18 | 2 | 23 | 1 | 67 | 1681 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T07:52:55.812Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T07:54:00.064Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:09:53.226Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | |||||||||||||||||||||
| 3701 | 4/30/2021 7:52:19 AM | 3/28/2022 7:23:36 AM | BE CHARGED IN ERROR | BE CHARGED IN ERROR<br><b>Journal Number</b>: [426966]<div><br></div><div>Duplicate query closed</div> | 27 | 3 | 3146 | 13 | 2 | 23 | 2 | 103 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-04-30T07:52:06.631Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-13T10:39:10.285Z"}] | 2 | 103 | 3/28/2022 7:23:36 AM | 13 | 3 | |||||||||||||||||||||||
| 3700 | 4/30/2021 7:45:03 AM | 3/22/2022 7:09:10 AM | water | six months policy applied<br/><b>Journal Number</b>: [506559]<br/><b>Journal Amount</b>: [143367.56] | 27 | 3 | 3145 | 2 | 2 | 23 | 1 | 50 | 2200 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T07:49:10.512Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-19T14:14:56.903Z"}] | 1 | 50 | 3/22/2022 7:09:10 AM | 2 | 2 | ||||||||||||||||||||||
| 3699 | 4/30/2021 6:42:45 AM | 2/13/2022 9:33:55 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION. Journal processed and approved. Query resolved. | 27 | 3 | 3144 | 14 | 2 | 23 | 1 | 67 | 1678 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T06:42:32.288Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T06:43:58.607Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:09:06.251Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T09:32:11.568Z"}] | 1 | 101 | 214 | 2/13/2022 9:33:55 AM | 14 | 214 |