Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

3699

LatestTicket

CreatedAt

4/30/2021 6:42:45 AM

UpdatedAt

2/13/2022 9:33:55 AM

Subject

HIGH WATER CONSUMPTION

Description

HIGH WATER CONSUMPTION. Journal processed and approved. Query resolved.

Priority

Disposition

27

ConversationType

3

Parent

Account

3144

OpenedBy

AssignedTo

14

Region

2

Department

23

QueryType

1

SubQueryType

67

Escalation

EscalationCron

1678

History

[{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T06:42:32.288Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T06:43:58.607Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:09:06.251Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T09:32:11.568Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

214

ResolvedAt

2/13/2022 9:33:55 AM

Thread

ResolvedBy

14

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

214