Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 3705
LatestTicket
CreatedAt: 4/30/2021 7:56:36 AM
UpdatedAt: 5/17/2022 8:51:08 AM
Subject: water query - high consumption
Description: water query - high consumption (24/04/21)
Priority
Disposition: 30
ConversationType: 3
Parent
Account: 3148
OpenedBy
AssignedTo
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron: 1683
History: [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:00:42.542Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-30T08:02:37.391Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:11:39.643Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 14
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 14