Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3805 | 5/4/2021 8:37:26 AM | 2/12/2022 8:00:46 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION OF WATER ON 25/07/2020. KINDLY INVESTIGATE AND RESOLVE.<div>Account does not qualify for a six months policy adjustment</div> | 27 | 3 | 3234 | 14 | 2 | 23 | 1 | 67 | 1760 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-04T08:41:27.494Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:14:58.671Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-12T08:00:00.780Z"}] | 1 | 101 | 15 | 2/12/2022 8:00:46 AM | 14 | 15 | |||||||||||||||||||||
| 3803 | 5/4/2021 8:37:15 AM | 5/17/2022 8:51:08 AM | Water query | Water query - double charge on water service | 27 | 3 | 3233 | 20 | 2 | 23 | 1 | 67 | 1765 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T08:36:59.894Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T08:45:17.711Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T08:45:17.945Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T08:45:44.062Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:14:20.075Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T08:36:12.813Z"}] | 1 | 101 | 13 | 5/17/2022 8:51:08 AM | 20 | 13 | |||||||||||||||||||||
| 3804 | 5/4/2021 8:14:33 AM | 2/25/2023 8:21:27 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<br><b>Journal Number</b>: [888426]<div><br></div><div>QRC RESPONSE: JOURNAL PENDING AUTHORIZATION, JOURNAL DONE FOR 201912</div> | 24 | 3 | 3232 | 15 | 2 | 23 | 1 | 67 | 1758 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-04T08:18:34.571Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:12:40.220Z"}] | 1 | 101 | 14 | 143155 | 10 | ||||||||||||||||||||||
| 3802 | 5/4/2021 8:06:08 AM | 2/25/2023 8:12:40 AM | HIGH CONSUMPTION - DUPLICATE ELECTRICITY CHARGE | DUPLICATE ELECTRICITY CHARGED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div>Email sent to Electricity department and Billing for clarity.</div><br><b>Journal Number</b>: [046423]<div><br></div><div>QRC RESPONSE: JOURNAL PROCESSED AND AUTHORIZED 202208.</div> | 27 | 3 | 3231 | 5 | 2 | 23 | 2 | 66 | 1757 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-04T08:10:09.671Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:34:55.486Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:11:29.813Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-27T07:02:24.566Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-27T07:48:04.712Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-11T12:30:00.498Z"}] | 2 | 101 | 14 | 2/25/2023 8:12:40 AM | 143150 | 10 | 10 | ||||||||||||||||||||
| 3801 | 5/4/2021 8:06:05 AM | 7/3/2022 1:15:39 PM | Water query | Water query - high water charge<div><br></div><div><b><u>RESPONSE FROM QRC:</u></b></div><div>Query does not specify query period.</div><div>No identifiable query as consumption is normal and readings are in order.</div><div>Credit adjustment passed in 2019/12.</div><div>Account was indigent and debt written off in June 2021.</div><div>Query closed</div> | 27 | 3 | 3230 | 4 | 3 | 23 | 1 | 67 | 1756 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T08:05:49.969Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T08:06:52.613Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:10:31.089Z"}] | 1 | 101 | 14 | 7/3/2022 1:15:39 PM | 3 | 3 | |||||||||||||||||||||
| 3800 | 5/4/2021 7:54:54 AM | 5/13/2022 10:06:14 AM | SIX MONTHS POLICY | ACCOUNT ADJUSTED<br/><b>Journal Number</b>: [507550] | 27 | 3 | 3229 | 11 | 2 | 23 | 1 | 67 | 1754 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-04T07:54:56.841Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:28:57.182Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-05-13T10:06:12.321Z"}] | 1 | 67 | 5/13/2022 10:06:14 AM | 11 | 203 | ||||||||||||||||||||||
| 3799 | 5/4/2021 7:53:26 AM | 2/25/2023 7:50:27 AM | ELECTRICITY QUERY | ELECTRICITY QUERY<div><br></div><div>2021/07/14 - Requested removal/installation report for meters from Wayne Beckman<br></div><div><br></div><div>QRC RESPONSE: NO ELEC ADJUSTMENT DUE.</div><div>PREPAID METER INSTALLED, EMAIL SENT TO BILLING TO REMOVE BASIC CHARGES ON ELECTRICITY.</div><div>THE SUBCATEGORY WAS LOGGED INCORRECT ON SYSTEM, ITS NOT A 6 MONTH POLICY DUE ON ELEC.</div><div><br></div><div>WATER - 6 MONTH POLICY WAS ADJUSTED FOR 202101</div><div><br></div> | 23 | 3 | 3228 | 5 | 2 | 1 | 2 | 103 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-04T07:53:10.807Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-04T07:55:08.840Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:35:35.226Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-15T06:42:04.393Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:09:35.969Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-19T06:23:31.480Z"}] | 2 | 103 | 14 | 143144 | 10 | |||||||||||||||||||||||
| 3797 | 5/4/2021 7:52:00 AM | 4/22/2022 12:53:57 PM | Water query | WATER QUERY ADJUSTED<div>06 Month policy applied on all affected meters</div><br><b>Journal Number</b>: [826752]<br/><b>Journal Amount</b>: [-R24,924.79] | 27 | 3 | 3227 | 132 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T07:51:44.972Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T07:57:32.519Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T11:49:42.811Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:08:59.377Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-30T08:11:06.931Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-04-20T13:04:25.716Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-04-20T13:04:56.286Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-04-22T12:53:01.429Z"}] | 1 | 101 | 3 | 4/22/2022 12:53:57 PM | 128072 | 230 | 3 | |||||||||||||||||||||
| 3797 | 5/4/2021 7:22:10 AM | 5/4/2021 7:50:52 AM | 2 | 3227 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T07:21:54.358Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T07:50:34.101Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 3798 | 5/4/2021 7:21:33 AM | 8/22/2022 10:34:22 AM | WATER QUERY | WATER QUERY<br/><b>Journal Amount</b>: [178966.35] | 27 | 3 | 3226 | 4 | 2 | 23 | 1 | 67 | 1753 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-04T07:21:22.564Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-04T07:33:14.909Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:07:48.590Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-01-14T14:20:24.129Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-01-14T14:20:32.816Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2022-01-17T12:53:03.533Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-01-17T12:54:25.212Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-01-17T12:54:49.578Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-01-17T13:14:27.166Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2022-01-17T13:15:24.181Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T10:34:20.071Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-19T10:22:34.713Z"}] | 1 | 101 | 2 | 5/19/2022 7:53:10 AM | 136230 | 18 | 2 | ||||||||||||||||||||
| 3796 | 5/3/2021 2:10:13 PM | 2/24/2022 11:12:21 AM | water meter not billing on a/c | smart meter was fitted 2020/10 and is not billing on the a/c | 30 | 3 | 3225 | 2 | 23 | 1 | 45 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-05-03T14:09:58.061Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T10:01:15.469Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:43:44.552Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:06:25.236Z"}] | 1 | 113 | 14 | 14 | |||||||||||||||||||||||||
| 3794 | 5/3/2021 1:34:03 PM | 3/28/2022 7:10:22 AM | SIX MONTHS POLICY | ACCOUNT ADJUSTED<br><b>Journal Number</b>: [451977]<div><br></div><div><b>RESPONSE QRC</b>: Six month policy ,Journal {451977}Authorized.</div><div><br></div> | 27 | 3 | 3224 | 11 | 2 | 23 | 1 | 67 | 1749 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-03T13:33:48.590Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T11:46:15.542Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T11:50:17.348Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:05:52.138Z"}] | 1 | 101 | 230 | 3/28/2022 7:10:22 AM | 11 | 230 | |||||||||||||||||||||
| 3792 | 5/3/2021 1:33:21 PM | 2/17/2022 10:26:36 AM | water query | water meter was over read 2021/01/19<div><br></div><div>ACCOUNT DOESN'T QUALIFY FOR SIX MONTHS POLICY ADJUSTMENT. </div> | 27 | 3 | 3223 | 98 | 4 | 23 | 1 | 44 | 1750 | [{"op":"R","uid":"178","un":"makhiz","dt":"2021-05-03T13:35:11.194Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:05:09.828Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-17T10:24:35.685Z"}] | 1 | 101 | 15 | 2/17/2022 10:26:36 AM | 124114 | 178 | 15 | ||||||||||||||||||||
| 3791 | 5/3/2021 1:28:25 PM | 5/5/2022 7:15:22 AM | SIX MONTHS POLICY | ACCOUNT ADJUSTED<br><b>Journal Number</b>: [BJ71465945]<br><b>Journal Amount</b>: [168248.02]<div><br></div><div><b>Journal Number</b> [507384]</div><div><br></div><div><b>RESPONSE QRC</b>: Six month policy ,Journal {507384}Authorized</div> | 27 | 3 | 3222 | 75 | 2 | 23 | 1 | 67 | 1748 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-03T13:28:12.999Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:04:32.283Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:04:51.245Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:05:11.894Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T10:15:42.209Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T10:16:03.990Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-04T06:12:12.786Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T11:41:55.605Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T11:45:17.793Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:04:33.028Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-05-05T07:15:22.821Z"}] | 1 | 101 | 230 | 5/5/2022 7:15:22 AM | 173 | 230 | |||||||||||||||||||||
| 3790 | 5/3/2021 1:27:37 PM | 2/25/2023 9:11:09 AM | LATE TERMINATION QUERY | PROPERTY SOLD. KINDLY TERMINATE SERVICES AND TRANSFER TO NEW OWNER. | 23 | 3 | 3221 | 5 | 2 | 1 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T13:27:22.178Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:03:29.829Z"}] | 6 | 122 | 14 | 6 | ||||||||||||||||||||||||
| 3787 | 5/3/2021 1:22:37 PM | 6/16/2022 12:25:14 PM | CONSUMER READINGS 0084 BUT ON SOLAR SYSTEM 2021.02.28 ITS 599 | CONSUMER READINGS 0084 BUT ON SOLAR SYSTEM 2021.02.28 ITS 599<div><br></div><div>send to P. Daweti assistance of check reading.</div><div><br></div><div>-Account in order</div> | 27 | 3 | 3220 | 4 | 4 | 23 | 1 | 51 | 1747 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-03T13:22:22.842Z"},{"op":"R","uid":"177","un":"justices","dt":"2021-08-02T10:48:46.627Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:02:36.325Z"}] | 1 | 111 | 14 | 6/16/2022 12:25:14 PM | 13 | 13 | |||||||||||||||||||||
| 3788 | 5/3/2021 1:21:13 PM | 5/19/2022 7:51:12 AM | DUPLICATE WATER CHARGE | CONSUMER QUERYING THE DUPLICATE WATER CHARGE. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 3219 | 16 | 2 | 23 | 1 | 67 | 1746 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T13:20:58.047Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:00:35.705Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T10:16:41.760Z"}] | 1 | 101 | 13 | 5/19/2022 7:51:12 AM | 16 | 13 | |||||||||||||||||||||
| 3779 | 5/3/2021 1:21:09 PM | 2/2/2022 12:28:44 PM | Debtor is the previous owner | Kindly transfer water charges to new owner's account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-03T13:21:11.646Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:59:22.939Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3786 | 5/3/2021 1:13:46 PM | 2/2/2022 10:32:33 AM | 2 | 3218 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-03T13:13:31.092Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-02-02T09:53:22.069Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-02-02T10:31:28.459Z"}] | 18 | |||||||||||||||||||||||||||||||||||
| 3785 | 5/3/2021 1:12:42 PM | 3/28/2022 7:10:22 AM | SIX MONTHS POLICY | ACCOUNT ADJUSTED<br/><b>Journal Number</b>: [undefined]<br/><b>Journal Amount</b>: [2011.43] | 27 | 3 | 3217 | 11 | 2 | 23 | 1 | 67 | 1745 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-03T13:12:27.880Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T10:48:13.307Z"}] | 1 | 67 | 3/28/2022 7:10:22 AM | 11 | 12 |