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CreatedAt
5/4/2021 8:06:08 AM
UpdatedAt
2/25/2023 8:12:40 AM
Subject
HIGH CONSUMPTION - DUPLICATE ELECTRICITY CHARGE
Description
DUPLICATE ELECTRICITY CHARGED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div>Email sent to Electricity department and Billing for clarity.</div><br><b>Journal Number</b>: [046423]<div><br></div><div>QRC RESPONSE: JOURNAL PROCESSED AND AUTHORIZED 202208.</div>
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ResolvedAt
2/25/2023 8:12:40 AM
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143150
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