Delete

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 3801
LatestTicket
CreatedAt: 5/4/2021 8:06:05 AM
UpdatedAt: 7/3/2022 1:15:39 PM
Subject: Water query
Description: Water query - high water charge<div><br></div><div><b><u>RESPONSE FROM QRC:</u></b></div><div>Query does not specify query period.</div><div>No identifiable query as consumption is normal and readings are in order.</div><div>Credit adjustment passed in 2019/12.</div><div>Account was indigent and debt written off in June 2021.</div><div>Query closed</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 3230
OpenedBy
AssignedTo: 4
Region: 3
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron: 1756
History: [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T08:05:49.969Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T08:06:52.613Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:10:31.089Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 14
ResolvedAt: 7/3/2022 1:15:39 PM
Thread
ResolvedBy: 3
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 3