Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1267 | 2/4/2021 12:03:46 PM | 2/24/2022 11:08:12 AM | leak credit | <p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p> | 27 | 3 | 1276 | 22 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T12:04:18.735Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:56:23.880Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:36:43.620Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-16T12:54:53.538Z"}] | 1 | 96 | 17 | 2/24/2022 11:08:12 AM | 22 | 17 | ||||||||||||||||||||||
| 1266 | 2/4/2021 11:59:17 AM | 3/28/2022 6:33:19 AM | Readings and Meters to be inspected | Call logged with Waterworks to inspect meter and Inland Billing to assess and verify readings. Consumer advised to check for any internal leaks as well | 27 | 3 | 1275 | 3 | 3 | 23 | 1 | 85 | 367 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-04T11:59:20.111Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-04T12:21:55.125Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T12:39:28.782Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-25T08:39:16.208Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-25T08:44:23.734Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-25T08:46:45.829Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-25T08:47:31.851Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:55:05.248Z"}] | 1 | 96 | 4 | 3/28/2022 6:33:19 AM | 118802 | 3 | 4 | ||||||||||||||||||||
| 1265 | 2/4/2021 11:47:27 AM | 3/28/2022 6:33:19 AM | Query logged on incorrect account | Query logged on incorrect account. WW repair submitted for acc: 10365767 and not 10118638 | 27 | 3 | 1274 | 3 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T11:47:59.515Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-04T12:22:56.895Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-04T12:25:01.776Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T12:33:39.811Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-04T13:16:11.496Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-04T13:17:11.771Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 1264 | 2/4/2021 11:43:43 AM | 2/24/2022 11:08:12 AM | water query | water query<div><br></div><div><b>RESPONSE QRC</b>: Six month policy, Journal {071821}Authorized</div> | 27 | 3 | 1273 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T11:44:15.959Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T11:13:04.341Z"}] | 1 | 101 | 230 | 2/24/2022 11:08:12 AM | 22 | 230 | ||||||||||||||||||||||
| 1263 | 2/4/2021 11:40:34 AM | 2/24/2022 10:44:24 AM | 6 months policy | <p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p> | 27 | 3 | 1272 | 28 | 2 | 23 | 80 | 67 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-04T11:37:24.161Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:54:24.445Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:42:07.417Z"}] | 1 | 101 | 17 | 2/24/2022 10:44:24 AM | 28 | 17 | ||||||||||||||||||||||
| 1262 | 2/4/2021 11:37:36 AM | 4/12/2022 9:39:10 AM | water query | high water consumption<br/><b>Journal Number</b>: [657329] | 24 | 3 | 1271 | 2 | 23 | 77 | 85 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-02-04T11:38:08.726Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-23T08:47:55.558Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-23T09:29:25.588Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:33:05.825Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:39:16.173Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:44:00.060Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-29T06:50:38.174Z"},{"op":"R","uid":"59","un":"lulamad","dt":"2021-10-29T07:26:18.708Z"}] | 1 | 101 | 4 | 4 | |||||||||||||||||||||||||
| 1261 | 2/4/2021 11:13:54 AM | 2/24/2022 11:08:12 AM | transfer of services | transfer of services | 27 | 3 | 1270 | 22 | 2 | 23 | 77 | 61 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T11:14:27.165Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:50:52.954Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T10:47:22.577Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-14T06:58:34.843Z"}] | 77 | 61 | 2/24/2022 11:08:12 AM | 22 | 20 | |||||||||||||||||||||||
| 1259 | 2/4/2021 11:02:25 AM | 2/24/2022 10:34:50 AM | electricity query | readings up-to-date | 27 | 3 | 1269 | 26 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-02-04T11:07:38.996Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-21T07:28:18.061Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:09:54.217Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:10:16.747Z"}] | 77 | 44 | 2/24/2022 10:34:50 AM | 26 | 12 | |||||||||||||||||||||||
| 1255 | 2/4/2021 10:32:22 AM | 10/17/2021 10:16:37 AM | terminate water billed in error | water billed on previous owner account in error.<div>ACCOUNT CREDITED</div><br/><b>Journal Number</b>: [439947] | 24 | 3 | 1268 | 2 | 23 | 1 | 49 | 356 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-04T10:29:12.193Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-17T07:52:18.470Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-17T10:15:08.675Z"}] | 1 | 50 | 12 | 12 | ||||||||||||||||||||||||
| 1254 | 2/4/2021 10:28:30 AM | 2/4/2021 10:28:33 AM | 2 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-04T10:25:20.099Z"}] | 28 | ||||||||||||||||||||||||||||||||||||
| 1253 | 2/4/2021 10:21:30 AM | 2/24/2022 11:08:12 AM | water query | water query<div><br></div><div>SIX MONTHS POLICY DONE</div> | 27 | 3 | 1267 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T10:22:02.641Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T10:23:48.069Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:23:10.974Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:07:10.956Z"}] | 1 | 101 | 11 | 2/24/2022 11:08:12 AM | 22 | 11 | ||||||||||||||||||||||
| 1252 | 2/4/2021 10:15:47 AM | 3/28/2022 7:23:36 AM | water query | six months applied<br/><b>Journal Number</b>: [121186] | 30 | 3 | 1266 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T10:16:19.677Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T10:18:02.154Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-09-02T07:03:25.820Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-09-02T07:04:02.385Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:22:15.567Z"}] | 1 | 101 | 20 | 20 | |||||||||||||||||||||||||
| 1251 | 2/4/2021 10:06:41 AM | 3/28/2022 7:10:22 AM | leak submitted a plumbers letter | leak submitted a plumbers letter<div>Leak CR processed ,<b>Journal Number</b>: [835602]</div><div><br></div><b>RESPONSE QRC</b>: Leak CR, Journal {835602} Authorized.<br><br> | 27 | 3 | 1265 | 11 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T10:07:14.248Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:21:18.494Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T11:28:46.472Z"}] | 1 | 96 | 230 | 3/28/2022 7:10:22 AM | 11 | 230 | ||||||||||||||||||||||
| 1250 | 2/4/2021 10:00:25 AM | 12/21/2022 12:59:53 PM | water query | <div><br></div><div>Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. </div><div><br></div><div><b>QRC RESPONSE:</b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE</b></div><br><b>Journal Number</b>: [755647]<div><br></div><div>Query resolved May 2022 with a 06 month policy adjustment. Consumer to visit credit control to settle outstanding balance</div> | 27 | 3 | 1264 | 5 | 2 | 23 | 1 | 67 | 353 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T10:00:57.899Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:20:29.456Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-14T07:07:13.453Z"}] | 9 | 123 | 11 | 12/21/2022 12:59:52 PM | 134131 | 3 | 3 | ||||||||||||||||||||
| 1249 | 2/4/2021 9:46:17 AM | 2/24/2022 11:08:12 AM | water query | <p class="MsoNormal"><span lang="EN-ZA">Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">• The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p> | 27 | 3 | 1263 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T09:46:50.752Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:30:50.756Z"}] | 1 | 113 | 17 | 2/24/2022 11:08:12 AM | 22 | 17 | ||||||||||||||||||||||
| 1248 | 2/4/2021 9:42:14 AM | 2/24/2022 11:08:12 AM | water query | water query <div>RESOLVED</div> | 27 | 3 | 1262 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T09:42:47.085Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:43:00.410Z"}] | 1 | 96 | 11 | 2/24/2022 11:08:12 AM | 22 | 11 | ||||||||||||||||||||||
| 1247 | 2/4/2021 9:38:02 AM | 7/2/2022 12:59:59 PM | incorrect readings | incorrect readings<div>account inorder</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> Readings are correct and follow, no abnormalities or inconsistency detected.</div><div>Query Resolved.</div> | 27 | 3 | 1261 | 11 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T09:38:35.093Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-24T08:36:53.115Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:18:31.447Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:19:16.438Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:19:43.442Z"}] | 1 | 50 | 20 | 7/2/2022 12:59:59 PM | 8 | 8 | ||||||||||||||||||||||
| 1246 | 2/4/2021 9:33:58 AM | 2/24/2022 11:08:12 AM | water query | <div><br></div><div>Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. </div> | 4 | 3 | 1260 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T09:34:31.028Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T10:02:56.901Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:17:46.235Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1245 | 2/4/2021 9:29:24 AM | 2/24/2022 11:08:12 AM | late termination | late termination,Indigent cancelled and services consolidated back to owner. | 27 | 3 | 1259 | 22 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T09:29:57.287Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:35:43.912Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:36:40.773Z"}] | 6 | 107 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1243 | 2/4/2021 8:58:24 AM | 2/24/2022 10:44:24 AM | apply six months policy | water query - interims on account,apply 6 months policy<div><br></div><div>write off cleared debt, no adjustment due</div> | 27 | 3 | 1257 | 28 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-04T08:55:13.679Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T09:07:09.561Z"}] | 1 | 95 | 2/24/2022 10:44:24 AM | 28 | 6 |