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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1250
LatestTicket
CreatedAt
2/4/2021 10:00:25 AM
UpdatedAt
12/21/2022 12:59:53 PM
Subject
water query
Description
<div><br></div><div>Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.&nbsp;</div><div><br></div><div><b>QRC RESPONSE:</b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE</b></div><br><b>Journal Number</b>: [755647]<div><br></div><div>Query resolved May 2022 with a 06 month policy adjustment. Consumer to visit credit control to settle outstanding balance</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
1264
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
353
History
[{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T10:00:57.899Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:20:29.456Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-14T07:07:13.453Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
11
ResolvedAt
12/21/2022 12:59:52 PM
Thread
134131
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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