Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
1264
-
LatestTicket
-
-
CreatedAt
-
2/4/2021 11:43:43 AM
-
UpdatedAt
-
2/24/2022 11:08:12 AM
-
Subject
-
water query
-
Description
-
water query<div><br></div><div><b>RESPONSE QRC</b>: Six month policy, Journal {071821}Authorized</div>
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
1273
-
OpenedBy
-
-
AssignedTo
-
22
-
Region
-
2
-
Department
-
23
-
QueryType
-
77
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T11:44:15.959Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T11:13:04.341Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
-
230
-
ResolvedAt
-
2/24/2022 11:08:12 AM
-
Thread
-
-
ResolvedBy
-
22
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
230