Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1415 | 2/9/2021 12:18:59 PM | 2/25/2022 9:01:52 AM | incorrect billing | <div><p class="MsoNormal"><span lang="EN-ZA">Readings reflect the consumption has still not dropped to date as the current average is above 33kl and affected with stage 3 punitive tariffs</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well. </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Unfortunately the account will not qualify for a leak credit if the consumption does not drop</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Regards</span><o:p></o:p></p></div><div><br></div> | 27 | 3 | 1402 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T12:15:47.009Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:10:57.831Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T06:39:52.827Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T06:42:00.908Z"}] | 1 | 112 | 15 | 2/25/2022 9:01:52 AM | 29 | 15 | ||||||||||||||||||||||
| 1414 | 2/9/2021 12:14:28 PM | 3/28/2022 7:25:06 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1401 | 17 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T12:11:15.188Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-16T10:22:54.864Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:08:55.062Z"}] | 9 | 123 | 20 | 3/28/2022 7:25:06 AM | 17 | 20 | ||||||||||||||||||||||
| 1413 | 2/9/2021 12:10:23 PM | 3/3/2022 9:56:47 AM | water query | <div>Journal Done </div><br/><b>Journal Number</b>: [55454]<br/><b>Journal Amount</b>: [-R8,002.32] | 27 | 3 | 1400 | 8 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T12:07:10.385Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T10:03:56.200Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-25T07:49:41.971Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-03T09:55:54.052Z"}] | 2 | 101 | 3 | 3/3/2022 9:56:47 AM | 8 | 3 | ||||||||||||||||||||||
| 1412 | 2/9/2021 12:05:45 PM | 3/28/2022 7:23:36 AM | water query 6month policy | water query 6 month policy<br/><b>Journal Number</b>: [851215] | 24 | 3 | 1399 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T12:02:32.238Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:08:26.111Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T10:06:18.667Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-20T07:47:31.128Z"}] | 1 | 101 | 13 | 13 | |||||||||||||||||||||||||
| 1411 | 2/9/2021 11:04:50 AM | 2/24/2022 11:08:12 AM | Overcharge -- water | readings up-to-date | 27 | 3 | 1398 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-09T11:01:37.612Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:32:31.012Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:33:29.633Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1410 | 2/9/2021 11:00:10 AM | 2/25/2022 9:01:52 AM | WATER QUERY 6 MONTH POLICY | WATER QUERY | 30 | 3 | 1397 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T10:56:57.001Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-08T06:53:50.573Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:07:57.614Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:50:10.916Z"}] | 1 | 101 | 20 | 20 | |||||||||||||||||||||||||
| 1408 | 2/9/2021 10:43:05 AM | 10/16/2021 10:57:58 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY | 27 | 3 | 1395 | 33 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-09T10:43:31.524Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T10:46:58.560Z"}] | 1 | 101 | 13 | 10/16/2021 10:57:58 AM | 33 | 13 | ||||||||||||||||||||||
| 1407 | 2/9/2021 10:34:43 AM | 11/13/2021 9:54:02 AM | leak | <p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p> | 27 | 3 | 1394 | 33 | 4 | 23 | 1 | 67 | 467 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-09T10:35:09.927Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:07:24.320Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T09:52:02.930Z"}] | 1 | 96 | 17 | 11/13/2021 9:54:02 AM | 33 | 17 | |||||||||||||||||||||
| 1405 | 2/9/2021 9:55:54 AM | 2/25/2022 9:01:52 AM | HIGH WATER BILLED 6 MONTH POLICY | HIGH WATER BILLED 6 MONTH POLICY | 27 | 3 | 1393 | 29 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T09:52:40.972Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-23T07:25:29.202Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:06:48.940Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-20T08:11:56.553Z"}] | 1 | 101 | 13 | 2/25/2022 9:01:52 AM | 118747 | 29 | 13 | |||||||||||||||||||||
| 1404 | 2/9/2021 9:55:42 AM | 11/13/2021 10:05:35 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p></div> | 27 | 3 | 1392 | 39 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-09T09:56:10.168Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-06-21T13:45:08.120Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:06:24.788Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T08:04:20.671Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T10:05:14.576Z"}] | 9 | 123 | 17 | 11/13/2021 10:05:35 AM | 39 | 17 | ||||||||||||||||||||||
| 1403 | 2/9/2021 9:44:48 AM | 7/6/2022 10:57:45 AM | water query 6 month policy | water query<br/><b>Journal Number</b>: [445270] | 24 | 3 | 1391 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T09:41:34.884Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T07:52:07.248Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-19T10:01:43.736Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:06:03.422Z"}] | 1 | 101 | 20 | 4 | |||||||||||||||||||||||||
| 1401 | 2/9/2021 9:38:40 AM | 2/25/2022 9:01:52 AM | water query 6 month policy | 6 month policy water query | 30 | 3 | 1390 | 2 | 23 | 1 | 67 | 463 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T09:35:34.947Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:05:30.538Z"}] | 1 | 101 | 20 | 20 | ||||||||||||||||||||||||
| 1399 | 2/9/2021 9:19:12 AM | 7/6/2022 10:41:24 AM | water query 6month policy | water query 6 month policy<br/><b>Journal Number</b>: [657230] | 24 | 3 | 1389 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T09:15:59.004Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-27T11:24:51.797Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:04:45.914Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-02T12:31:03.481Z"}] | 1 | 101 | 20 | 4 | |||||||||||||||||||||||||
| 1398 | 2/9/2021 9:09:40 AM | 3/28/2022 7:23:36 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP-<br><b>Journal Number</b>: [830837]<div><br></div><div><b>RESPONSE QRC</b>: Late termination, Journal {830837} Authorized.</div> | 27 | 3 | 1388 | 13 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-09T09:10:06.433Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-12T07:51:44.407Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:27:43.175Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T10:12:24.292Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:04:17.100Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:05:53.933Z"}] | 6 | 122 | 230 | 3/28/2022 7:23:36 AM | 13 | 230 | ||||||||||||||||||||||
| 1396 | 2/9/2021 9:00:18 AM | 8/21/2021 7:23:46 AM | log query | <span style="background-color: rgb(255, 255, 255);">readings updated</span> | 27 | 3 | 1387 | 39 | 2 | 23 | 1 | 44 | 461 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-09T09:00:44.905Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:27:33.668Z"}] | 1 | 44 | 8/21/2021 7:23:46 AM | 39 | 12 | ||||||||||||||||||||||
| 1397 | 2/9/2021 8:59:45 AM | 2/25/2022 9:01:52 AM | incorrect readings from 2020 | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1386 | 29 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T08:56:31.607Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:02:48.099Z"}] | 9 | 123 | 20 | 2/25/2022 9:01:52 AM | 29 | 20 | ||||||||||||||||||||||
| 1395 | 2/9/2021 8:55:41 AM | 2/25/2022 9:01:52 AM | water query | water query consumer submitted a plumbers letter | 27 | 3 | 1384 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T08:52:28.420Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T10:08:47.604Z"}] | 1 | 50 | 13 | 2/25/2022 9:01:52 AM | 29 | 13 | ||||||||||||||||||||||
| 1394 | 2/9/2021 8:55:16 AM | 8/21/2021 7:16:39 AM | LOG QUERY | READINGS TAKEN ON 14/01 - 2151 | 27 | 3 | 1385 | 39 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-09T08:55:42.761Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:18:14.190Z"}] | 77 | 44 | 8/21/2021 7:16:39 AM | 39 | 12 | |||||||||||||||||||||||
| 1394 | 2/9/2021 8:52:22 AM | 2/9/2021 8:52:27 AM | 2 | 1385 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-09T08:52:50.309Z"}] | 39 | |||||||||||||||||||||||||||||||||||
| 1393 | 2/9/2021 8:52:06 AM | 8/29/2021 10:07:34 AM | WATER QUERY | debt written off 06/2020 | 27 | 3 | 1383 | 33 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-09T08:52:32.513Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T10:06:58.901Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T10:07:29.621Z"}] | 77 | 67 | 8/29/2021 10:07:34 AM | 33 | 12 |