Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 1414
LatestTicket
CreatedAt: 2/9/2021 12:14:28 PM
UpdatedAt: 3/28/2022 7:25:06 AM
Subject: water query
Description: Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. 
Priority
Disposition: 4
ConversationType: 3
Parent
Account: 1401
OpenedBy
AssignedTo: 17
Region: 2
Department: 23
QueryType: 77
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T12:11:15.188Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-16T10:22:54.864Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:08:55.062Z"}]
CreatedBy
UpdatedBy
Category: 9
Subcategory: 123
CreatedBy1
UpdatedBy1: 20
ResolvedAt: 3/28/2022 7:25:06 AM
Thread
ResolvedBy: 17
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 20