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IsOpen
Customer
1415
LatestTicket
CreatedAt
2/9/2021 12:18:59 PM
UpdatedAt
2/25/2022 9:01:52 AM
Subject
incorrect billing
Description
<div><p class="MsoNormal"><span lang="EN-ZA">Readings reflect the consumption has still not dropped to date as the current average is above 33kl and affected with stage 3 punitive tariffs</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">&nbsp;</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well. </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043&nbsp;705 9123, 043&nbsp;705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">&nbsp;</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">&nbsp;</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Unfortunately the account will not qualify for a leak credit if the consumption does not drop</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">&nbsp;</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Regards</span><o:p></o:p></p></div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
1402
OpenedBy
AssignedTo
29
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-09T12:15:47.009Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:10:57.831Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T06:39:52.827Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T06:42:00.908Z"}]
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Category
1
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112
CreatedBy1
UpdatedBy1
15
ResolvedAt
2/25/2022 9:01:52 AM
Thread
ResolvedBy
29
WasCreatedByCustomer
HasIvrcall
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15