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IsOpen
Customer
1407
LatestTicket
CreatedAt
2/9/2021 10:34:43 AM
UpdatedAt
11/13/2021 9:54:02 AM
Subject
leak
Description
<p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p>
Priority
Disposition
27
ConversationType
3
Parent
Account
1394
OpenedBy
AssignedTo
33
Region
4
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
467
History
[{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-09T10:35:09.927Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:07:24.320Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T09:52:02.930Z"}]
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Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
17
ResolvedAt
11/13/2021 9:54:02 AM
Thread
ResolvedBy
33
WasCreatedByCustomer
HasIvrcall
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17