Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1523 | 2/12/2021 7:59:53 AM | 2/2/2022 12:28:44 PM | high water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 556 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-12T07:56:38.549Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:43:55.588Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:32:41.892Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 1522 | 2/12/2021 7:52:08 AM | 2/24/2022 11:08:12 AM | incorrect billing | <div>readings up-to-date<br></div> | 27 | 3 | 1490 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-12T07:52:29.369Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-02-12T07:52:40.337Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:08:52.749Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:09:18.262Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:09:25.114Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1521 | 2/12/2021 7:44:16 AM | 2/24/2022 11:08:12 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><br></div><div><br></div><div><p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well.</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span></p></div> | 27 | 3 | 1489 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-12T07:44:37.463Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T09:14:01.170Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:43:34.041Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:16:15.932Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:17:12.683Z"}] | 9 | 123 | 15 | 2/24/2022 11:08:12 AM | 22 | 15 | ||||||||||||||||||||||
| 1520 | 2/12/2021 7:23:47 AM | 3/2/2022 8:22:38 AM | WATER QUERY | WATER QUERY | 27 | 3 | 1488 | 37 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T07:24:09.824Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-30T10:17:55.448Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-30T12:02:30.286Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-30T12:03:51.290Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-30T12:07:05.450Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-30T10:15:33.460Z"}] | 77 | 67 | 3/2/2022 8:22:38 AM | 37 | 6 | |||||||||||||||||||||||
| 1519 | 2/12/2021 7:19:11 AM | 3/28/2022 6:35:04 AM | water leak | account adjusted for leak credit<br/><b>Journal Number</b>: [206085]<br/><b>Journal Amount</b>: [-R11336.40] | 27 | 3 | 1487 | 5 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-12T07:15:55.572Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T13:20:29.735Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T10:18:02.413Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-02T10:28:57.672Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-02T11:59:03.042Z"}] | 1 | 96 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||||
| 1518 | 2/12/2021 7:18:09 AM | 3/2/2022 8:22:38 AM | LATE TERMINATION | LATE TERMINATION<div>Regitration date 2019/10 ,billing Coastal region to terminate<br></div> | 27 | 3 | 1486 | 37 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T07:18:30.998Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:34:24.749Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:35:10.911Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T08:39:30.243Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T11:46:36.241Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:12:47.259Z"}] | 77 | 107 | 3/2/2022 8:22:38 AM | 37 | 172 | |||||||||||||||||||||||
| 1518 | 2/12/2021 7:17:53 AM | 2/12/2021 7:17:57 AM | 2 | 1486 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T07:18:15.771Z"}] | 37 | |||||||||||||||||||||||||||||||||||
| 1517 | 2/12/2021 7:16:54 AM | 6/12/2021 9:24:36 AM | water leak | Account adjusted 2021/02/09 by billing<br><br> | 27 | 3 | 1485 | 12 | 2 | 23 | 1 | 50 | 2038 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-12T07:13:38.868Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T13:21:11.296Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-12T09:22:19.748Z"}] | 1 | 50 | 6/12/2021 9:24:36 AM | 12 | 3 | ||||||||||||||||||||||
| 1516 | 2/12/2021 7:12:15 AM | 3/28/2022 6:33:19 AM | water leak | account adjusted for leak credit<br><b>Journal Number</b>: [206075]<br><b>Journal Amount</b>: [R22381.91]. Query resolved | 27 | 3 | 1484 | 3 | 2 | 23 | 1 | 50 | 1330 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-12T07:08:59.895Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-06T09:32:18.476Z"}] | 1 | 50 | 3/28/2022 6:33:19 AM | 3 | 3 | ||||||||||||||||||||||
| 1515 | 2/12/2021 7:11:04 AM | 1/12/2023 9:31:14 AM | WATER QUERY CONSUMER SUBMITTED PLUMBERS LETTER | WATER QUERY CONSUMER SUBMITTED PLUMBERS LETTER<div><br></div><div><b>RESPONSE: AWAITING PLUMBERS LETTER</b></div> | 30 | 3 | 1483 | 17 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T07:11:25.398Z"},{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T07:13:20.944Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-30T10:17:18.177Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:43:03.446Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T10:30:54.341Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T10:31:12.894Z"}] | 1 | 96 | 15 | 141549 | 15 | |||||||||||||||||||||||
| 1514 | 2/12/2021 7:10:01 AM | 3/28/2022 7:08:29 AM | water query | <br><b>Journal Number</b>: [567081] | 24 | 3 | 1482 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-12T07:10:23.076Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:42:41.604Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-08T11:29:43.918Z"}] | 9 | 123 | 12 | 12 | |||||||||||||||||||||||||
| 1513 | 2/12/2021 7:01:44 AM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 1481 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T07:02:10.268Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:42:15.456Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:01:48.316Z"}] | 9 | 123 | 6 | 3/2/2022 8:22:38 AM | 37 | 6 | ||||||||||||||||||||||
| 1511 | 2/12/2021 6:39:39 AM | 1/12/2022 1:55:42 PM | water leak | account adjusted for leak credit<br><b>Journal Number</b>: 744019 | 24 | 3 | 1480 | 2 | 23 | 1 | 50 | 547 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-12T06:36:24.514Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:41:42.646Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-08T11:04:47.105Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T09:40:11.392Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-01-12T13:52:16.706Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-01-12T13:55:44.385Z"}] | 1 | 96 | 12 | 12 | ||||||||||||||||||||||||
| 1510 | 2/12/2021 6:36:13 AM | 10/8/2022 9:44:15 AM | leak credit water | account adjusted for leak credit<br><b>Journal Number</b>: [206082]<div><br></div><div><b><u>QRC RESPONSE:</u></b> In Nov and Dec 2019 a split tariff adjustment was done and a over read adjustment, therefore customer does not qualify for a leak rebate.</div> | 27 | 3 | 1479 | 17 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-12T06:32:57.942Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T12:24:29.897Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T12:34:08.664Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:41:09.696Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:18:12.349Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T08:49:34.145Z"}] | 1 | 96 | 10/8/2022 9:44:15 AM | 137599 | 8 | 8 | ||||||||||||||||||||||
| 1509 | 2/11/2021 1:02:05 PM | 3/2/2022 8:22:38 AM | WATER QUERY | WATER QUERY<div>credit journal processed for R84,490.04</div> | 27 | 3 | 1478 | 37 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T12:58:50.454Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-03T06:22:04.816Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-03T06:22:43.985Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-03T06:22:49.031Z"}] | 77 | 67 | 3/2/2022 8:22:38 AM | 37 | 2 | |||||||||||||||||||||||
| 1508 | 2/11/2021 1:00:05 PM | 2/25/2022 9:01:52 AM | incorrect readings | readings up-to-date | 27 | 3 | 1477 | 29 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-11T13:00:07.511Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:59:21.632Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:59:40.454Z"}] | 77 | 48 | 2/25/2022 9:01:52 AM | 29 | 12 | |||||||||||||||||||||||
| 1507 | 2/11/2021 12:53:32 PM | 2/25/2022 9:01:52 AM | incorrect readings | readings up-to-date | 27 | 3 | 1476 | 29 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-11T12:53:34.179Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:13:19.495Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:13:36.782Z"}] | 77 | 44 | 2/25/2022 9:01:52 AM | 29 | 12 | |||||||||||||||||||||||
| 1505 | 2/11/2021 12:44:04 PM | 2/24/2022 11:12:21 AM | water query / suspected faulty meter and high consumption/reading incorrect | 2020/12/27 billing was excessive<div>2020/10-high consumption</div><div> consumer reading taken on 9/02/2021 reading 409</div> | 27 | 3 | 1475 | 25 | 4 | 23 | 1 | 44 | 540 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-02-11T12:44:27.996Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:25:11.384Z"}] | 1 | 44 | 2/24/2022 11:12:21 AM | 25 | 12 | ||||||||||||||||||||||
| 1504 | 2/11/2021 12:33:34 PM | 2/25/2022 9:01:52 AM | account query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <br> | 4 | 3 | 1474 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-11T12:33:37.086Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T10:42:33.025Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:40:26.077Z"}] | 9 | 123 | 20 | 2/25/2022 9:01:52 AM | 29 | 20 | ||||||||||||||||||||||
| 1503 | 2/11/2021 12:30:06 PM | 3/2/2022 8:22:38 AM | TRANSFER PROPERTY | TRANSFER PROPERTY | 27 | 3 | 1473 | 37 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T12:26:52.028Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:46:16.573Z"}] | 77 | 107 | 3/2/2022 8:22:38 AM | 37 | 12 |