Details
Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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1511
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LatestTicket
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CreatedAt
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2/12/2021 6:39:39 AM
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UpdatedAt
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1/12/2022 1:55:42 PM
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Subject
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water leak
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Description
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account adjusted for leak credit<br><b>Journal Number</b>: 744019
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Priority
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Disposition
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24
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ConversationType
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3
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Parent
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Account
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1480
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OpenedBy
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AssignedTo
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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50
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Escalation
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EscalationCron
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547
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History
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[{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-12T06:36:24.514Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:41:42.646Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-08T11:04:47.105Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T09:40:11.392Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-01-12T13:52:16.706Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-01-12T13:55:44.385Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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96
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CreatedBy1
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UpdatedBy1
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12
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ResolvedAt
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Thread
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ResolvedBy
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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12