Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
1516
-
LatestTicket
-
-
CreatedAt
-
2/12/2021 7:12:15 AM
-
UpdatedAt
-
3/28/2022 6:33:19 AM
-
Subject
-
water leak
-
Description
-
account adjusted for leak credit<br><b>Journal Number</b>: [206075]<br><b>Journal Amount</b>: [R22381.91]. Query resolved
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
1484
-
OpenedBy
-
-
AssignedTo
-
3
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
50
-
Escalation
-
-
EscalationCron
-
1330
-
History
-
[{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-12T07:08:59.895Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-06T09:32:18.476Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
50
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
3/28/2022 6:33:19 AM
-
Thread
-
-
ResolvedBy
-
3
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
3