Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
1517
-
LatestTicket
-
-
CreatedAt
-
2/12/2021 7:16:54 AM
-
UpdatedAt
-
6/12/2021 9:24:36 AM
-
Subject
-
water leak
-
Description
-
Account adjusted 2021/02/09 by billing<br><br>
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
1485
-
OpenedBy
-
-
AssignedTo
-
12
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
50
-
Escalation
-
-
EscalationCron
-
2038
-
History
-
[{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-12T07:13:38.868Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T13:21:11.296Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-12T09:22:19.748Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
50
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
6/12/2021 9:24:36 AM
-
Thread
-
-
ResolvedBy
-
12
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
3