Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3064 | 4/7/2021 11:53:02 AM | 11/9/2022 9:41:51 AM | 6 Months Policy | Kindly assess a 6 Months Policy for the period 201904-202009<div>six months policy applied</div><br/><b>Journal Number</b>: [709323] | 23 | 3 | 2659 | 6 | 2 | 26 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T11:49:09.411Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T07:29:33.404Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T10:58:49.208Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:10:20.540Z"}] | 1 | 101 | 12 | 139140 | 887 | |||||||||||||||||||||||
| 3063 | 4/7/2021 11:47:28 AM | 2/2/2022 12:28:44 PM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-07T11:47:30.220Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:08:43.558Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:09:04.436Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3061 | 4/7/2021 11:41:27 AM | 2/19/2023 6:50:51 AM | High consumptions | Kindly assess a high consumption for this account <div>six months policy applied.</div><br><b>QRC Response : DATE 19/02/2023</b><div><b>DEBT WRITTEN OFF 01/2023</b></div> | 27 | 3 | 2657 | 15 | 4 | 23 | 1 | 67 | 1359 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T11:37:34.631Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T06:56:02.167Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T10:55:04.583Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:07:27.196Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:08:01.427Z"}] | 1 | 101 | 12 | 2/19/2023 6:50:51 AM | 12 | 12 | |||||||||||||||||||||
| 3055 | 4/7/2021 11:39:21 AM | 11/20/2021 8:29:54 AM | water | water leka credit done<br/><b>Journal Number</b>: [748578]<br/><b>Journal Amount</b>: [27301.90] | 27 | 3 | 2656 | 12 | 2 | 23 | 1 | 67 | 1356 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T11:39:23.181Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T06:31:01.881Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:05:42.182Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-15T10:48:34.462Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-20T08:27:24.304Z"}] | 1 | 96 | 8 | 11/20/2021 8:29:54 AM | 12 | 8 | |||||||||||||||||||||
| 3060 | 4/7/2021 11:02:45 AM | 2/18/2023 10:55:00 AM | water | QRC Response:DATE 18/02/2023<div>Interim charge reversed is more than the actual charged amount 08/2020</div> | 27 | 3 | 2655 | 15 | 4 | 23 | 1 | 67 | 1355 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-07T11:02:47.445Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:04:35.940Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-12T10:51:33.230Z"}] | 1 | 101 | 4 | 2/18/2023 10:53:44 AM | 134991 | 12 | 12 | ||||||||||||||||||||
| 3059 | 4/7/2021 11:00:48 AM | 7/21/2021 11:02:57 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 12 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-07T11:00:51.109Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:42:21.464Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T11:03:02.695Z"}] | 1 | 44 | 7/21/2021 11:02:57 AM | 12 | 14 | ||||||||||||||||||||||||
| 3058 | 4/7/2021 10:58:50 AM | 7/21/2021 10:35:48 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 7 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-07T10:58:52.766Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:42:49.539Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T10:35:49.315Z"}] | 1 | 44 | 7/21/2021 10:35:48 AM | 7 | 14 | ||||||||||||||||||||||||
| 3057 | 4/7/2021 10:53:16 AM | 11/21/2021 9:42:27 AM | 6 Months Policy | Kindly assess a 6 Months Policy for the period 202004-202012<div>202004 period does not qualify for 6 months, as interims reversed were more than the actula charge.<br><div><br></div></div> | 27 | 3 | 2654 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T10:49:23.945Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:55:36.547Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T09:13:45.134Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-21T09:39:47.937Z"}] | 1 | 101 | 10 | 11/21/2021 9:42:27 AM | 172 | 10 | ||||||||||||||||||||||
| 3054 | 4/7/2021 10:35:01 AM | 3/28/2022 6:35:04 AM | Duplicate charge | Duplicate charge - (Refuse Dome)<br/><b>Journal Number</b>: [834 237]<br/><b>Journal Amount</b>: [-R9,961.02] | 27 | 3 | 2653 | 5 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-04-07T10:35:03.766Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-31T10:01:42.608Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T13:28:07.917Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-20T06:32:20.708Z"}] | 4 | 105 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||||
| 3052 | 4/7/2021 10:31:05 AM | 3/28/2022 6:35:04 AM | Refuse | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Refuse charging on a vacant plot and water interim charges.</span><br/><b>Journal Number</b>: [511867]<br/><b>Journal Amount</b>: [-R16,648.51] | 27 | 3 | 2652 | 5 | 2 | 23 | 4 | 55 | 1354 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T10:31:07.721Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T12:46:38.491Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-13T06:47:14.691Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-02T10:31:32.719Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-02T10:32:57.008Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:53:56.282Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-19T11:28:31.657Z"}] | 4 | 120 | 3 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||
| 3051 | 4/7/2021 10:29:07 AM | 4/7/2021 10:29:33 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-07T10:29:21.912Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 3049 | 4/7/2021 10:17:34 AM | 4/1/2022 10:31:15 AM | High water consumption | Kindly assess a high water consumption for this account. | 30 | 3 | 2 | 23 | 1 | 67 | 1352 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T10:13:41.256Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:53:11.156Z"},{"op":"R","uid":"56","un":"entlet","dt":"2022-04-01T10:31:15.736Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3048 | 4/7/2021 10:12:34 AM | 7/21/2021 10:38:48 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 2651 | 75 | 2 | 23 | 2 | 58 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-04-07T10:12:36.138Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:44:33.127Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T10:36:28.808Z"}] | 2 | 58 | 7/21/2021 10:38:48 AM | 173 | 14 | |||||||||||||||||||||||
| 3047 | 4/7/2021 10:11:52 AM | 10/31/2021 8:52:35 AM | High consumption | Indigent account but water charges are high.<div>debt written off,consumption normal now and account is in order.</div> | 27 | 3 | 2650 | 75 | 4 | 23 | 1 | 67 | 1351 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T10:11:54.682Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T07:32:30.873Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:52:36.318Z"}] | 1 | 96 | 12 | 10/31/2021 8:52:35 AM | 173 | 12 | |||||||||||||||||||||
| 3025 | 4/7/2021 10:09:22 AM | 3/28/2022 7:08:29 AM | LEAK CREDIT JOURNAL DONE | LEAK CREDIT JOURNAL DONE<br/><b>Journal Number</b>: [239782] | 27 | 3 | 2649 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-04-07T10:09:24.300Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:41:15.766Z"}] | 1 | 96 | 17 | 3/28/2022 7:08:29 AM | 6 | 17 | ||||||||||||||||||||||
| 3046 | 4/7/2021 10:05:27 AM | 9/13/2022 8:35:53 AM | SIX MONTHS POLICY | SIX MONTHS ADJUSTMENT DONE<div>JNL NO: 113878</div><div><br></div><div>2021/06 w/off cleared back charges of 2020/03</div> | 27 | 3 | 2648 | 11 | 4 | 23 | 1 | 67 | 1350 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-07T10:05:34.038Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:51:54.683Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T09:26:08.200Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-12T08:57:14.827Z"}] | 1 | 101 | 14 | 9/13/2022 8:17:53 AM | 15 | 3 | |||||||||||||||||||||
| 3045 | 4/7/2021 10:00:53 AM | 3/28/2022 7:10:22 AM | Leak Letter | ACCOUNT ADJUSTED<br/><b>Journal Number</b>: [238985]<br/><b>Journal Amount</b>: [-R14,081.33] | 27 | 3 | 2647 | 11 | 2 | 23 | 1 | 96 | 1349 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-07T10:00:55.964Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-07T09:52:07.002Z"}] | 1 | 96 | 3/28/2022 7:10:22 AM | 11 | 3 | ||||||||||||||||||||||
| 3044 | 4/7/2021 9:57:06 AM | 3/28/2022 7:10:22 AM | WATER LEAK | LEAK CR PASSED<br/><b>Journal Number</b>: [239923]<br/><b>Journal Amount</b>: [54863.76] | 27 | 3 | 2646 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-07T09:57:08.889Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-20T06:15:35.983Z"}] | 1 | 96 | 3/28/2022 7:10:22 AM | 11 | 2 | |||||||||||||||||||||||
| 3041 | 4/7/2021 9:53:40 AM | 10/27/2022 8:08:03 AM | Six months policy | Please assess account for six months policy for period 2020/01-2020/07<div><br></div><div>QRC RESPONSE: Query Closed</div><div>2020/08 billing does not qualify as the back charged period is exactly 06 months (183</div><div>days). </div><div>Consumer to advise if any leaks were repaired and upload a signed copy of the plumbers letter stating what was repaired with date of repairs</div> | 27 | 3 | 2645 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T09:53:42.522Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T08:51:15.872Z"}] | 1 | 101 | 14 | 10/27/2022 8:08:03 AM | 3 | 3 | ||||||||||||||||||||||
| 3042 | 4/7/2021 9:53:09 AM | 7/21/2021 10:40:28 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 2644 | 74 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-07T09:53:11.407Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:45:03.219Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T10:40:32.968Z"}] | 1 | 44 | 7/21/2021 10:40:28 AM | 172 | 14 |