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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3054
LatestTicket
CreatedAt
4/7/2021 10:35:01 AM
UpdatedAt
3/28/2022 6:35:04 AM
Subject
Duplicate charge
Description
Duplicate charge - (Refuse Dome)<br/><b>Journal Number</b>: [834 237]<br/><b>Journal Amount</b>: [-R9,961.02]
Priority
Disposition
27
ConversationType
3
Parent
Account
2653
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
4
SubQueryType
105
Escalation
EscalationCron
History
[{"op":"R","uid":"22","un":"asandam","dt":"2021-04-07T10:35:03.766Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-31T10:01:42.608Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T13:28:07.917Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-20T06:32:20.708Z"}]
CreatedBy
UpdatedBy
Category
4
Subcategory
105
CreatedBy1
UpdatedBy1
ResolvedAt
3/28/2022 6:35:04 AM
Thread
ResolvedBy
5
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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