Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3425 | 4/20/2021 9:31:04 AM | 11/5/2021 8:31:37 AM | high water consumption | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2928 | 14 | 4 | 23 | 1 | 67 | 1601 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-04-20T09:30:57.886Z"},{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-04-20T09:31:32.490Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:15:55.129Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-05T08:29:56.556Z"}] | 9 | 123 | 16 | 11/5/2021 8:31:37 AM | 14 | 16 | |||||||||||||||||||||
| 3425 | 4/20/2021 9:29:50 AM | 4/20/2021 9:29:53 AM | 2 | 2928 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-04-20T09:29:44.165Z"}] | 194 | |||||||||||||||||||||||||||||||||||
| 3423 | 4/20/2021 9:18:55 AM | 5/19/2022 7:53:10 AM | WATER QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2927 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-20T09:18:57.080Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T12:13:46.656Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T12:48:05.530Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:47:34.950Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-05T08:28:18.309Z"}] | 9 | 123 | 16 | 5/19/2022 7:53:10 AM | 18 | 16 | ||||||||||||||||||||||
| 3421 | 4/20/2021 9:12:08 AM | 11/2/2021 12:44:54 PM | Six months policy | Please assess account for six months policy for period 2019/03-2019/11. | 30 | 3 | 2926 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T09:12:01.918Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:44:33.240Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3420 | 4/20/2021 9:08:16 AM | 11/5/2021 8:28:08 AM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2925 | 74 | 2 | 23 | 1 | 67 | 1518 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-20T09:08:10.784Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:44:00.162Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-05T08:25:12.420Z"}] | 9 | 123 | 16 | 11/5/2021 8:28:08 AM | 172 | 16 | |||||||||||||||||||||
| 3416 | 4/20/2021 8:59:35 AM | 2/18/2022 1:55:57 PM | Leak letter | Plumber's report submitted by consumer and filed.<div><br></div><div>No adjustment is due as the letter states no leaks were found or repaired, the account is in order and up to date</div> | 27 | 3 | 2924 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T08:59:29.753Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:42:15.799Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-12T10:33:18.513Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-18T13:51:57.014Z"}] | 1 | 96 | 3 | 2/18/2022 1:55:57 PM | 173 | 3 | ||||||||||||||||||||||
| 3418 | 4/20/2021 8:55:43 AM | 3/28/2022 6:35:04 AM | High water consumption | Kindly assess a high water consumption on this account.<div><br></div><div>Response: Six months policy adjustment done.</div><br/><b>Journal Number</b>: [BJ71709372] | 24 | 3 | 2923 | 2 | 23 | 1 | 67 | 1511 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-20T08:55:37.564Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T08:46:00.002Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T08:48:27.555Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T10:21:10.683Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:41:14.427Z"}] | 1 | 101 | 15 | 15 | ||||||||||||||||||||||||
| 3417 | 4/20/2021 8:47:45 AM | 6/16/2022 10:25:22 AM | Meter stolen | Kindly assess a high consumption on this account and a stolen meter <div><br></div><div>- account in order</div> | 27 | 3 | 2922 | 74 | 2 | 23 | 1 | 67 | 1510 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-20T08:47:39.015Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:39:47.816Z"}] | 1 | 112 | 14 | 6/16/2022 10:25:22 AM | 13 | 13 | |||||||||||||||||||||
| 3415 | 4/20/2021 8:29:05 AM | 5/17/2023 6:39:29 AM | Leak credit | Kindly assess a leak on this account <div>Looks like meter is faulty and got stuck ww needs to check for the faults</div><div>QRC Response:DATE 13/05/2023</div><div>LEAK CREDIT APPLIED FOR 04/2020 TO 04/2021 AVE15</div><div>JOURNAL SUBMITTED FOR REVIEW AND AUTHORISATION </div><br/><b>Journal Number</b>: [509022]<br/><b>Journal Amount</b>: [164384.85] | 27 | 3 | 2921 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-20T08:28:58.884Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:38:35.775Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-19T11:55:25.766Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2022-02-04T08:09:19.542Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-05T07:03:09.155Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2022-05-03T12:19:13.567Z"}] | 1 | 96 | 17 | 5/17/2023 6:39:12 AM | 137456 | 2 | 2 | |||||||||||||||||||||
| 3414 | 4/20/2021 8:15:14 AM | 11/2/2021 12:30:34 PM | Six months policy | Please assess account for six months policy for period 2019/12-2020/08.<div><br></div><div>Response: Account resulted to a credit</div> | 27 | 3 | 2920 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T08:15:08.324Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T11:15:26.677Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T11:25:30.517Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T11:25:44.751Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:30:35.247Z"}] | 1 | 101 | 15 | 11/2/2021 12:30:34 PM | 173 | 15 | ||||||||||||||||||||||
| 3413 | 4/20/2021 8:14:26 AM | 11/2/2021 12:29:14 PM | Meter Changed | Kindly assess a meter that was changed but the old meter is still running on this account.<div><br></div><div>Response: Old meter closed and new meter added,account is in order</div> | 27 | 3 | 2919 | 74 | 2 | 23 | 1 | 45 | 1504 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-20T08:14:20.312Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T12:47:11.040Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T06:51:25.682Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T06:55:15.311Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:29:15.050Z"}] | 1 | 112 | 15 | 11/2/2021 12:29:14 PM | 172 | 15 | |||||||||||||||||||||
| 3411 | 4/20/2021 7:57:03 AM | 11/2/2021 12:24:37 PM | Leak credit | Kindly assess a leak for for this account that was reported on 02/03/2021<div><br></div><div>Response: Account affected with reading.</div> | 27 | 3 | 2918 | 74 | 4 | 23 | 1 | 100 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-20T07:57:00.581Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T10:25:15.459Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:24:37.885Z"}] | 1 | 96 | 15 | 11/2/2021 12:24:37 PM | 172 | 15 | ||||||||||||||||||||||
| 3410 | 4/20/2021 7:53:44 AM | 11/5/2021 8:24:51 AM | High consumption | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl63" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2917 | 75 | 4 | 23 | 1 | 67 | 1503 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T07:53:38.452Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:24:02.165Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-03T11:00:15.577Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-05T08:22:24.314Z"}] | 9 | 123 | 16 | 11/5/2021 8:24:51 AM | 173 | 16 | |||||||||||||||||||||
| 3406 | 4/20/2021 7:47:27 AM | 6/13/2022 8:20:17 AM | High consumption | <span style="font-size:12.0pt;font-family:"Times New Roman",serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">The debtor is querying water in October 2020.</span><div><span style="font-size:12.0pt;font-family:"Times New Roman",serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Journal done 11 April 2022 to resolve query</span></div> | 27 | 3 | 2916 | 75 | 4 | 23 | 1 | 67 | 1502 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T07:47:21.165Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T12:50:00.797Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:22:18.052Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-10T07:34:03.278Z"}] | 1 | 50 | 14 | 6/13/2022 8:20:17 AM | 2 | 2 | |||||||||||||||||||||
| 3407 | 4/20/2021 7:41:35 AM | 2/2/2022 12:28:44 PM | High water consumption | Please investigate high water charges raised on this account.<div><br></div> | 3 | 2 | 23 | 1 | 67 | 1501 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-20T07:41:37.847Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:15:17.671Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-03T10:58:48.563Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-05T08:21:01.244Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T12:16:49.496Z"}] | 1 | 67 | 10 | |||||||||||||||||||||||||||
| 3405 | 4/20/2021 7:39:03 AM | 1/4/2023 7:06:56 AM | High consumption | Please assess account for high water consumption.<div><br></div><div><b>QRC RESPONSE</b></div><div><b>tried to phone consumer to inquire if they repaired any leaks phone on voicemail, high consumption was reported on ww under ref 764625 but there is no report on the system, consumer needs to advise if they fixed any leaks and provide plumbers letter</b><br><div><br></div><div><br></div></div> | 30 | 3 | 2915 | 15 | 4 | 23 | 1 | 67 | 1500 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T07:38:57.461Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:13:00.799Z"}] | 1 | 50 | 14 | 141148 | 11 | ||||||||||||||||||||||
| 3403 | 4/20/2021 7:27:37 AM | 9/7/2022 10:40:18 AM | Water query & Credit | Water leak & Old meter is being billed and not the new one.<div><br></div><div>Response: Account allocated to billing for further investigation</div><div><br></div><div>Meter change has been processed in the May 2022 billing. </div><div><br></div><div>Leak adjustment passed 07.09.2022</div> | 27 | 3 | 2914 | 132 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-20T07:32:31.081Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T11:26:16.156Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T11:26:46.528Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T11:27:01.502Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T12:10:26.856Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T12:11:21.084Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:11:52.310Z"}] | 1 | 96 | 14 | 9/7/2022 10:40:17 AM | 3 | 3 | ||||||||||||||||||||||
| 3404 | 4/20/2021 7:27:16 AM | 11/2/2021 12:11:03 PM | Leak | <p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif; color:#1F497D;mso-ansi-language:EN-US">Please assist, consumer is querying the high water consumption charged on the current account, consumer had a leak and was fixed by (BCMM) waterworks, see photo and video clip of the leak attached <o:p></o:p></span></p> | 30 | 3 | 2913 | 2 | 23 | 1 | 67 | 1499 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T07:27:09.603Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T08:46:21.149Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T10:20:52.962Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:10:41.528Z"}] | 1 | 96 | 14 | 14 | ||||||||||||||||||||||||
| 3402 | 4/20/2021 7:07:42 AM | 5/19/2022 7:53:10 AM | WATER QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2912 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-20T07:12:11.173Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:10:08.398Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-03T10:56:27.112Z"}] | 9 | 123 | 16 | 5/19/2022 7:53:10 AM | 18 | 16 | ||||||||||||||||||||||
| 3399 | 4/19/2021 1:43:27 PM | 8/15/2021 9:42:31 AM | Leak credit | Kindly assess a leak on this account <br/><b>Journal Amount</b>: [119155.14] | 27 | 3 | 2911 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T13:43:29.554Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-20T12:36:26.734Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-20T12:37:12.611Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T09:40:45.219Z"}] | 1 | 96 | 8/15/2021 9:42:31 AM | 172 | 214 |