Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
3416
LatestTicket
CreatedAt
4/20/2021 8:59:35 AM
UpdatedAt
2/18/2022 1:55:57 PM
Subject
Leak letter
Description
Plumber's report submitted by consumer and filed.<div><br></div><div>No adjustment is due as the letter states no leaks were found or repaired, the account is in order and up to date</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2924
OpenedBy
AssignedTo
75
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T08:59:29.753Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:42:15.799Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-12T10:33:18.513Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-18T13:51:57.014Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
3
ResolvedAt
2/18/2022 1:55:57 PM
Thread
ResolvedBy
173
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
3