Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

3404

LatestTicket

CreatedAt

4/20/2021 7:27:16 AM

UpdatedAt

11/2/2021 12:11:03 PM

Subject

Leak

Description

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif; color:#1F497D;mso-ansi-language:EN-US">Please assist, consumer is querying the high water consumption charged on the current account, consumer had a leak and was fixed by (BCMM) waterworks, see photo and video clip of the leak attached&nbsp;<o:p></o:p></span></p>

Priority

Disposition

30

ConversationType

3

Parent

Account

2913

OpenedBy

AssignedTo

Region

2

Department

23

QueryType

1

SubQueryType

67

Escalation

EscalationCron

1499

History

[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T07:27:09.603Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T08:46:21.149Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T10:20:52.962Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:10:41.528Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

96

CreatedBy1

UpdatedBy1

14

ResolvedAt

Thread

ResolvedBy

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

14